Pool House Veterinary Group

Pool House Veterinary Group describes itself as a long-established practice (over 150 years) with an RCVS-accredited Tier 3 hospital and access to advanced facilities such as MRI scanning, with 24-hour emergency availability at its hospital. Reviews focus heavily on small-animal care (dogs), particularly handling nervous/rescue dogs and taking time to explain results and options.

Concrete details mentioned by owners include: vets talking through blood test results in plain language; a “very thorough examination” followed by discussion of treatment options; appointments “ran to time”; and a recommended “Health Plan” (details not provided in the sources available). There’s also a clear split in views on cost—one reviewer found treatment “very expensive,” while another felt care was “value for money.”

Services

• •Routine preventative care is referenced in reviews, including yearly vaccinations (“yearly shots and checkup”) and care “from first vaccination through to old age” (website).
• •Diagnostic discussion is referenced in reviews, including explanation of blood results and medical conditions/treatment plans in understandable terms.
• •Advanced facilities are stated on the website, including MRI scans.
• •Emergency care: the group states its hospital is open 24 hours a day for emergencies (website).
• •Equine: the website lists Equine Surgery as a specialty and describes an equine practice led by a European Specialist in Equine Surgery (no further detail provided in the available summary).

People

• •Ian (vet) is repeatedly named for carrying out a “very thorough examination” and then spending time talking through options, with owners noting appointments ran on time.
• •Multiple reviews highlight vets and nurses adjusting their approach for nervous/rescue dogs—e.g., using the dogs’ names and taking time to build trust, and staying calm to put anxious dogs at ease.
• •Reception team is described as friendly, efficient, and informative (e.g., keeping owners updated and helping them understand results and decisions).

Reviews

Google rating: 4.8 stars from 112 reviews. “”

• •Handling nervous dogs is a repeated theme: owners mention calm manner, gentleness, and deliberate trust-building (especially with rescue dogs).
• •Communication and explanation: reviewers describe clear walk-throughs of blood results, conditions, and treatment options so they can make decisions.
• •Service experience: comments include being accommodating and having appointments that “ran to time.”
• •Cost/value is mixed: one reviewer calls treatment “very expensive,” while another explicitly describes the care as “value for money.”