Pool House Veterinary Group

Pool House Veterinary Group says it has served pet owners for over 150 years and is RCVS-accredited, with access to a Tier 3 hospital facility, in-house inpatient support, and 24/7 emergency care via its hospital service. Its website content is strongly equine-focused, including MRI scans, colic surgery, and other equine surgery, while recent reviews also describe care for dogs, cats, rabbits, a puppy, and a stray cat. Recent feedback is largely positive on staff manner and communication, with some complaints around costs, appointment availability, and prescription handling.

Services

• •Equine and hospital services: The practice highlights equine work on its website, including MRI scans, colic surgery, and broader equine surgery, alongside access to an RCVS-accredited Tier 3 hospital.
• •Routine and ongoing care: Website information includes routine vaccination, inpatient care with an in-house veterinary team, and 24/7 emergency care through the hospital service.
• •Companion animal care seen in reviews: Recent owners mention bringing dogs, cats, rabbits, and a puppy, as well as a stray cat.
• •Dental and medication-related examples from reviews: Reviews specifically mention cat dental extractions, discussion of a possible gum scan, and repeat medication/prescription handling.

Pricing

No published pricing information is currently available for this clinic.

People

No individual clinicians are named, but reviews describe a team that includes reception staff, nurses, vets, and veterinary surgeons. Feedback is mostly positive about the team being warm, welcoming, helpful, and good at answering questions, though one review reports a poor experience with reception over prescription collection.

Reviews

Pool House Veterinary Group has a 4.7-star Google rating from 253 reviews.

• •Many recent reviewers describe friendly, welcoming, and attentive staff, with pets made to feel at home and good communication across the team.
• •Several owners praise the clinic’s approach to decision-making, including being offered treatment options with a rough price guide and no pressure to decide immediately.
• •Reviews show the practice is used for a range of pets, with positive comments covering dogs, cats, rabbits, a puppy, and help with a stray cat.
• •Negative feedback centres on costs and access, including complaints about high prescription and treatment charges, a reported wait of three days or more for an appointment, and one prescription collection mix-up.