Pool House Veterinary Group – Vets in Burntwood
Clinic Overview
Pool House Veterinary Group says it has served pet owners for over 150 years and is RCVS-accredited, with access to a Tier 3 hospital facility, in-house inpatient support, and 24/7 emergency care via its hospital service. Its website content is strongly equine-focused, including MRI scans, colic surgery, and other equine surgery, while recent reviews also reflect companion animal care for dogs, cats, rabbits, puppies, and a stray cat. Recent feedback remains largely positive on staff manner and communication, with some complaints around costs, appointment availability, and prescription charges.
Services
- •Equine and hospital services: The practice highlights equine work including MRI scans, colic surgery, and broader equine surgery, alongside access to an RCVS-accredited Tier 3 hospital.
- •Routine and ongoing care: Website information includes routine vaccination, inpatient care with an in-house veterinary team, and 24/7 emergency care through the hospital service. Recent reviews also mention a dog booster injection.
- •Companion animal care: Reviews show the practice is used for dogs, cats, rabbits, puppies, and help with a stray cat.
- •Dental and medication-related care: Recent feedback includes cat dental extractions, discussion of a possible gum scan, and repeat medication or written prescription handling.
Pricing
No published pricing information is currently available for this clinic.
People
Recent reviews mention James, a vet, positively during a dog's booster appointment, and also praise Jenny by name. Across reviews, owners also speak well of the wider team, including reception staff, nurses, vets, and veterinary surgeons, particularly for being welcoming, helpful, and good at answering questions.
Reviews
Pool House Veterinary Group has a 4.7-star Google rating from 271 reviews.
- •Many reviewers describe the team as friendly, welcoming, and helpful, with several saying their pets were well looked after and made to feel at ease.
- •Positive comments often focus on clear communication and a considerate approach, including staff answering questions and discussing treatment options with a rough price guide.
- •Recent reviews include good experiences with routine dog care, care for multiple dogs, and help with a stray cat.
- •Negative feedback centres on costs and access, including complaints about prescription fees, high treatment charges, and reported waits of three days or more for an appointment.
