Pool House Veterinary Group

Pool House Veterinary Group describes itself as having served pet owners for over 150 years, and as being RCVS-accredited with access to a Tier 3 hospital facility and an in-house team for inpatients. The website content is strongly equine-focused (including MRI scans and colic surgery), while recent reviewers describe bringing a wider mix of pets (cats, dogs, rabbits, and a puppy).

Decision-relevant points that come up repeatedly

• •Owners mention being given treatment options with a rough price guide and “no pressure” to decide immediately (reviewed experience).
• •Dentistry is specifically referenced: one owner reports paying £900 for three cat tooth extractions, with later discussion of an additional gum scan (reviewed experience).
• •Experiences with access and admin are mixed: one review says appointments can mean a three-day wait, and another describes a prescription/meds collection mix‑up at reception (reviewed experiences).

Services

From the clinic’s own website summary

• •MRI scans (equine referenced)
• •Routine vaccination
• •Colic surgery (equine referenced)
• •Equine surgery (described as a specialty)
• •Inpatient care supported by an in-house veterinary team
• •RCVS-accredited Tier 3 hospital facility (as stated on the site)
• •24/7 emergency care is stated as being available via their hospital service

From the latest reviews available to us

• •Dental extractions (cats) and follow-up discussion of a gum scan
• •Repeat medications/prescriptions management (one review describes an issue with timing/collection)

Pricing

• •One reviewer reports being charged £900 for three cat teeth extractions.
• •Another reviewer mentions being offered a rough price guide alongside treatment options (no specific amounts given).

People

No individual clinicians are named in the information provided. Reviewers do, however, repeatedly mention different parts of the team

• •Reception team: several owners describe a warm welcome and helpful communication, but one review alleges reception “incompetence” around taking payment for a prescription and then refusing it due to timing.
• •Vets and nurses: multiple reviews describe staff answering questions and providing advice; one owner specifically says treatment and advice did not leave them feeling the clinic was “in it for the money,” while another strongly disagrees and felt costs were “extortionate.”

Reviews

Google rating: 4.7 stars from 250 reviews.

• •Many owners describe a friendly, welcoming experience and good communication (e.g., staff “always answer any questions,” pets “made to feel at home”).
• •Decision-making support is highlighted: treatment options and a rough price guide were provided, with “no pressure” to choose immediately.
• •Negative experiences focus on access and cost, including a claim of needing to wait three days or more for an appointment and a reported £900 bill for cat dental extractions, plus a suggested further scan later on.
• •Admin/prescription handling is a point of conflict: one review describes a paid-for prescription later being refused because it wasn’t due yet.