Connaught House Veterinary Group Ltd

Connaught House Veterinary Group Ltd appears set up primarily for routine, day-to-day small animal care (dogs and cats are specifically mentioned by reviewers), with an emphasis on trying to accommodate short-notice appointments. Recent reviews repeatedly mention friendly interactions at the front desk and with the vets, including staff “making a fuss” of nervous/excited pets and vets giving practical advice. One older review reports a serious appointment-handling problem (vet not present at the booked time, then refusing to acknowledge the issue), which conflicts with other comments about being easy to book and being fitted in.

Services

Based on what owners describe in reviews, the clinic is used for

• •General veterinary care for dogs and cats (multiple-pet households mention visiting regularly).
• •Appointments that can sometimes be arranged at short notice (“they always try to fit you in, even if it’s last minute”).
• •Advice-led consultations (reviewers mention vets offering “great advice” rather than describing specific procedures).

People

• •Reception team (unnamed): mentioned for being welcoming and engaging directly with pets (one owner notes the receptionist “always makes a fuss” of their dog).
• •Veterinary team (unnamed): described as friendly and advice-focused (“brilliant” and offering “great advice” in one detailed review).
• •Counterpoint from a 1-star review: one owner reports being left waiting when the vet was not on site at the appointment time, then being blamed for lateness and asked to rebook—suggesting at least one instance of poor communication/appointment management.

Reviews

4.7 stars from 36 reviews. Most recent written comments are brief but consistently positive about staff friendliness; the most detailed review focuses on appointment flexibility and advice, while one older review reports a significant scheduling/communication failure. “”

• •Staff friendliness is repeatedly mentioned (“lovely, kind helpful staff”; “very friendly people”).
• •Several owners describe good day-to-day experiences with regular visits for multiple pets, including being accommodated for last-minute appointments.
• •One owner reports a negative first visit involving the vet not being present at the scheduled time, no call to update them, and being told they were late and should wait or rebook.