If i could leave less that one star I would. Absolutely shocking service. They dont answer the phone and the receptionists are very misrable when you arrive for your appointment. Theres no communication about your pet or price. Do yourself a favour and travel a little further to longton pets at home, lovely atmosphere and very polite staff and guess what they answer the phone.

Paul at Vets4Pets is an absolute gentleman. Care, compassion and thorough knowledge. Knew all the finer details relating to condition before we even got into the room - talked through every part of his examination and gave us confidence with our Cat following a Life Threatening Injury. We always have a great experience here at V4P/PAH but with Paul (2 or 3 times now), its at another level entirely. A priceless asset to the business, customers but most importantly your Pet ❤️ 🐱

Whoever the older man vet was today at 5:15 we didnt get a name but wow, ive never met such a nice vet, he explained to us everything he was checking and we could tell he was an animal lover by how he treated our cat, she instantly felt at ease with him, thank you whoever you are

We brought our daughter a hamster from pets at home (big mistake) and had no choice but to register him at Vets4Pets Hanley as he was sold to us with problems. Each time we have to deal with anyone at this branch, all we get is rude miserable and unhelpful staff. The male receptionist is absolutely useless and may as well be speaking to you in his sleep. For the prices they charge for a consultation you would expect to receive more help. When I have called other vets (such as Roger Brock and Barker) they are willing to give you advise over the phone and help as much as possible, even if you are not registered there. However when I have asked Vets4Pets for advice just until I can get him seen, they refuse to help you. It seems like they only care about making money and if they can’t charge you, won’t give you any advice at all. I will be changing surgery’s asap.

After being at this vet’s for nearly 2 years, I finally got my cat into a different vet’s.. I don’t recommend this vet at all, after going back numerous times about the same problem one vet would tell me one thing and the other vet would then say something completely different, never found the underlying cause of what was wrong with him, when I asked the vet about this she said it was probably to do with the vet misunderstanding… well how can you prescribe medication to something you don’t understand . THE MAN ON THE RECEPTION WITH THE GLASSES IS RUDE!!! dosent have any empathy or compassion towards people and when asking him questions or to explain something you get a condescending answer or just complete rudeness. Would not recommend and will never put my cat through this again with them .