Longton Vets for Pets, located in Stoke-On-Trent, has a mixed reputation according to customer feedback. With a Google Maps rating of 4.1 stars from 489 reviews, it suggests a generally positive experience, although not without some notable criticisms.

The clinic has received praise for its prompt and compassionate care, as showcased in several five-star reviews. Customers like Cheryl Chadwick and Jade Mountford commend the clinic for its efficient service, attentive staff, and helpfulness, highlighting individuals such as Amy and Jane for their exceptional care. Another review by Bromwyn Goodwin lauds the quick and effective treatment provided to her pet hamster, noting the kindness and expertise of the veterinary team.

However, not all experiences have been positive. Cliff Brown's one-star review points to dissatisfaction with how a surgical procedure for his dog was handled, citing poor communication and inadequate handling of a nervous pet. This review suggests that while the clinic can excel in certain situations, there may be inconsistencies in their service delivery, particularly in more complex or sensitive cases.

Despite this, a review by Joanna Fitzpatrick highlights the clinic's integrity and flexibility regarding treatment costs, as her dog's care was less expensive than initially estimated due to a reassessment of necessary tests.

Overall, while Longton Vets for Pets generally provides reliable and caring service, there are occasional concerns about communication and handling of specific cases. Prospective clients may wish to consider these factors when choosing the clinic for their pets' needs.