Specialist Vets in Burntwood

## Summary Pool House Veterinary Group describes itself as having served pet owners for over 150 years, and as being RCVS-accredited with access to a Tier 3 hospital facility and an in-house team for inpatients. The website content is strongly equine-focused (including MRI scans and colic surgery), while recent reviewers describe bringing a wider mix of pets (cats, dogs, rabbits, and a puppy). Decision-relevant points that come up repeatedly: - Owners mention being given treatment options with a rough price guide and “no pressure” to decide immediately (reviewed experience). - Dentistry is specifically referenced: one owner reports paying **£900** for **three cat tooth extractions**, with later discussion of an additional gum scan (reviewed experience). - Experiences with access and admin are mixed: one review says appointments can mean a **three-day wait**, and another describes a prescription/meds collection mix‑up at reception (reviewed experiences). ## Services From the clinic’s own website summary: - **MRI scans** (equine referenced) - **Routine vaccination** - **Colic surgery** (equine referenced) - **Equine surgery** (described as a specialty) - **Inpatient care** supported by an **in-house veterinary team** - **RCVS-accredited Tier 3 hospital** facility (as stated on the site) - **24/7 emergency care** is stated as being available via their hospital service From the latest reviews available to us: - **Dental extractions** (cats) and follow-up discussion of a **gum scan** - **Repeat medications/prescriptions** management (one review describes an issue with timing/collection) ## Pricing - One reviewer reports being charged **£900** for **three cat teeth extractions**. - Another reviewer mentions being offered a **rough price guide** alongside treatment options (no specific amounts given). ## People No individual clinicians are named in the information provided. Reviewers do, however, repeatedly mention different parts of the team: - **Reception team:** several owners describe a warm welcome and helpful communication, but one review alleges reception “incompetence” around taking payment for a prescription and then refusing it due to timing. - **Vets and nurses:** multiple reviews describe staff answering questions and providing advice; one owner specifically says treatment and advice did not leave them feeling the clinic was “in it for the money,” while another strongly disagrees and felt costs were “extortionate.” ## Reviews **Google rating: 4.7 stars from 250 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Many owners describe a friendly, welcoming experience and good communication (e.g., staff “always answer any questions,” pets “made to feel at home”). - Decision-making support is highlighted: treatment options and a rough price guide were provided, with “no pressure” to choose immediately. - Negative experiences focus on **access and cost**, including a claim of needing to wait **three days or more** for an appointment and a reported **£900** bill for cat dental extractions, plus a suggested further scan later on. - Admin/prescription handling is a point of conflict: one review describes a paid-for prescription later being refused because it wasn’t due yet.