Companion Care (Stoke Festival) Ltd T/A Vets4Pets, located in Stoke-On-Trent, is a veterinary clinic that also serves as a veterinary nurse training facility. The clinic has an overall Google Maps rating of 4.2 stars based on 285 reviews, indicating a generally positive perception among a sizable number of clients, though the consensus is not overwhelmingly positive.

The customer reviews reveal a mixed experience. On the positive side, Paul, a vet at the clinic, is notably praised for his care, compassion, and thorough knowledge, significantly enhancing client confidence in the treatment of their pets. Another reviewer echoes these sentiments about an unnamed older male vet who demonstrated kindness and professionalism. These positive interactions suggest a degree of personalized care and expertise that can be expected at the clinic.

Conversely, there are several criticisms, particularly regarding the clinic’s customer service and communication. Some clients have expressed dissatisfaction with the reception staff, describing them as rude and unhelpful, which has negatively impacted their overall experience. Furthermore, there are complaints about inconsistent veterinary opinions and a lack of effective communication regarding pet conditions and pricing.

While the clinic has areas of strength, particularly in the quality of its veterinary professionals, the mixed reviews suggest that improvements in customer service and communication could enhance client satisfaction. Pricing details are not transparently mentioned in the reviews, indicating an area where the clinic might benefit from greater clarity. Overall, potential clients might weigh the quality of veterinary care against the noted service challenges when considering Vets4Pets in Stoke-On-Trent.