Specialist Vets in Uttoxeter

## Summary The Glenthorne Veterinary Group is an **RCVS-accredited** practice that advertises **24-hour care**, with services including **diagnostic imaging** and **nurse consultations**. Reviews suggest the clinic is set up for a mix of **routine care and urgent issues**—examples include fitting in a **last-minute Saturday appointment for a sick kitten**, giving an **anti-inflammatory injection** after a foot injury, and providing **phone advice** for a constipated cat while the owner was travelling. Ownership status isn’t clearly stated in the information provided; one recent reviewer says the practice has “lost its homely caring touch due to corporatisation,” while other reviews describe consistently good care. Concrete specifics mentioned by owners include: - **Same-day/short-notice appointments** (including a Saturday slot). - **Clear explanations of medicines and costs** during the visit (reported by one reviewer). - Use for **rabbits/bunnies as well as cats and dogs**, with repeat visits for rabbits noted. - A **pet health care plan** referenced by multiple owners as a way to manage costs. ## Services Based on the website summary and the latest reviews, services and capabilities mentioned include: - **24-hour care** (stated on the website). - **Emergency/urgent care** (walk-in injury assessed; last-minute unwell kitten appointment). - **Diagnostic imaging** (stated on the website). - **Nurse consultations** (stated on the website). - **Telephone advice** in a worrying situation (constipated cat while owner was away). - **Medication/injections** (anti-inflammatory injection mentioned). - **Neutering/spay surgery** (spays for two dogs mentioned, with post-procedure care appreciated). - Care for **rabbits**, **cats/kittens**, and **dogs** (all explicitly mentioned in reviews). Structured clinic data also states it is a **Veterinary Nurse Training facility**. ## Pricing Only specific prices mentioned in reviews: - **£50 initial fee to examine a kitten** at a last-minute Saturday appointment (reviewer compared this favourably to other places quoting “well over £100” just for an exam). - A complaint about being charged **“over £100” for an emergency call out**, **plus** the cost of an anti-inflammatory injection, after arriving without an appointment. Several reviewers mention a **pet health care plan/Care Plan** that “saves money” or provides “peace of mind,” but **no plan pricing or inclusions** were stated. ## People Named individuals mentioned in reviews: - **Agata** (role not stated): praised for being “fantastic” with a dog (Nell) and for explaining everything clearly during the appointment. - **Kingsley** (role not stated): repeatedly appreciated for handling rabbits well; one owner says he is “always fantastic” with their rabbits and seems to care about their wellbeing. - **Stuart** (role not stated): mentioned by a dissatisfied reviewer who felt the practice “gone down hill since Stuart gone.” Front-desk experience is mixed: one recent review describes a **poor welcome** and an unhappy receptionist; others report being **welcomed warmly** and finding booking easy. ## Reviews **Google rating: 4.7 stars from 373 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear communication and explanations:** multiple owners mention advice and explanations being given (including explaining medicines and costs). - **Ability to help in urgent situations:** examples include a **last-minute Saturday** slot for an ill kitten and a vet assessing a dog’s injured foot without an appointment. - **Strong experiences with specific vets (as named above):** Agata with a dog; Kingsley with rabbits. - **Pricing experiences are mixed:** one reviewer was happy with a **£50** initial exam fee and described prices as reasonable; another was unhappy about being charged **over £100** for what they believed was an emergency call-out. - **Service/“welcome” inconsistency:** one recent review reports a poor reception experience and high staff turnover, while others describe friendly welcomes and consistently good service.

## Summary Movement Referrals: Independent Veterinary Specialists is an **independent specialist referral clinic** focused on **orthopaedics and neurology**, with advanced diagnostics and surgical treatment mentioned for spinal and joint conditions. Reviews repeatedly describe **clear explanations from booking through discharge**, **non-pressured decision-making** (options given without pushing owners into surgery), and **hands-on aftercare** (including ongoing advice and owners sending progress videos). Several reviews reference **on-site MRI/CT** and **complex spinal surgery** (including IVDD surgery and atlanto-axial fixation using 3D guides/custom implants), suggesting the clinic is set up for higher-complexity referral cases rather than routine first-opinion care. ## Services Based on the clinic website summary and the latest reviews, services and capabilities mentioned include: - **Orthopaedics** (including fractures, arthritis, and joint issues affecting shoulder, elbow, hips, stifle/knee, etc., as listed on the site) - **Neurology** (brain disease, spinal disease, neuromuscular diseases listed on the site) - **Spinal surgery** (IVDD surgery referenced in a review; atlanto-axial fixation surgery/C1–C2 fusion referenced in reviews) - **Neuroimaging** (the site lists neuroimaging; reviews specifically mention **MRI** and **CT** performed at the facility) - **Teleconsultation service** (listed on the site) ## People - **Mark (Mark Lowrie)** (role described in reviews as the vet/specialist): repeatedly mentioned for **thorough explanations**, **calm handling during stressful consultations**, and **guiding decisions without pressure**. Examples include walking owners through what he believed was happening after an exam and presenting options without pushing immediate choices, and explaining the process “from first booking…to discharge.” - **Callum / Callum Golding** (described in reviews as the surgeon vet): named in connection with **complex spinal surgery** (IVDD surgery; atlanto-axial fixation). Owners describe him as **patient and non-judgmental** when discussing whether to proceed with major surgery, and as providing support through a high-stress pre-op period. - **David** (described in a review as an **ortho surgeon**): credited with quickly recognising a shoulder issue and **confirming it with CT**, then taking time to explain with visual/drawn explanations. - **Nurses and client-facing team**: mentioned for being welcoming and supportive, and for contributing to aftercare and reassurance post-surgery. ## Reviews **5.0 stars from 27 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Specialist-level neuro/ortho cases and advanced imaging**: owners mention MRI and CT on-site, stroke assessment, suspected spinal problems, IVDD surgery, and complex atlanto-axial fixation using 3D guides and custom screws/pins. - **Clear communication throughout the pathway**: from booking to discharge, with owners describing thorough explanations, being kept informed, and clinicians taking time to show/illustrate what’s happening. - **Decision support without pressure**: multiple owners describe being given options and guided with honesty, without being pushed into surgery. - **Aftercare and easy access to advice**: follow-up reassurance and ongoing advice are repeatedly mentioned; one owner described regular contact and sending progress videos during recovery.

## Summary The Uttoxeter Veterinary Practice Ltd appears to be an independent practice (one reviewer explicitly contrasts it with “bigger practices” and a “corporate sales pitch”). From the evidence in reviews, they handle routine preventative care (vaccinations/jabs, worming), common medical issues (ear problems), and more involved work including sedation and “lots of tests.” End-of-life care is also specifically described: one family reports a calm, unhurried euthanasia appointment with their dog treated “with tenderness and dignity.” Review signals are mixed: many owners describe clear explanations of procedures and thorough communication, while a few report poor receptionist interactions (one alleges a receptionist laughed on the phone during an urgent call; another describes rudeness when asking about registering as a new client). Pricing also comes up in at least one review as a concern (a handwritten prescription fee). ## Services - Routine preventative care mentioned: vaccinations/jabs and worming treatments. - Treatment of common issues: ear problems. - Diagnostic workups: “lots of tests” described in a case where a possible diagnosis and treatment plan were explained thoroughly. - Sedation: one owner reports their dog being “in for sedation” alongside testing. - End-of-life care: euthanasia described as calm, peaceful, and not rushed. - Veterinary Nurse Training facility (listed in clinic data). ## Pricing - One reviewer reports being charged **£50** for a **handwritten prescription for pain killers**, and considers this high compared with what they say is an average of **£15–£20** elsewhere. ## People - **Orianne**, **Ollie**, and **Louise** are thanked by name in a review for explaining a possible diagnosis and treatment thoroughly, and for helping the owner feel comfortable when their dog was sedated and undergoing tests. - The wider team is credited in one recent review with handling euthanasia “with sensitivity and respect,” making time so the appointment did not feel rushed. - Reception experience is inconsistent: multiple negative reviews focus specifically on receptionist behaviour (described as laughing during a distress call, and being rude/condescending when asked about taking on new pets). ## Reviews **Google rating: 4.7 stars from 174 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Clear explanations and thoroughness: owners mention procedures and treatment plans being explained in a way they could understand. - Range of care described, from routine jabs/worming to sedation and extensive testing. - End-of-life support is singled out in a recent review as calm, dignified, and unhurried. - Front-desk experience is a point of conflict: some reviews describe behaviour from reception staff as inappropriate or rude. - Pricing concern raised: a £50 handwritten prescription fee is described as “extortionate” by one reviewer.