Companion Care (Burton upon Trent ) Ltd T/A Vets4Pets

Also listed in the structured clinic data: - Veterinary Nurse Training facility.

Services

Based on the clinic website summary, services and facilities include

•Diagnostics & monitoring: in-house laboratory (haematology, biochemistry, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography, cardiology.
•Surgery & procedures: anaesthesia, operating theatre, soft tissue surgery, orthopaedics (including cruciate surgery and fracture repair), ear surgery, dentistry.
•Hospitalisation & infection control: hospital ward, separate cat and dog wards, isolation unit, oxygen chamber.
•Preventive/routine care & support: microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions/medication, bereavement support, educational workshops, health plans.
•Species seen (per website): dogs, cats, rabbits, and exotic animals.
•Out-of-hours: emergency care is stated as provided by Vets Now Emergency at PDSA Petaid Hospital, Derby.

Also listed in the structured clinic data

•Veterinary Nurse Training facility.

People

No individual vets or nurses are named in the provided website summary or reviews. What reviewers do describe

•One owner mentions a “lovely kind vet” who handled their cat calmly enough that the cat was “good as gold.”
•Other reviewers report problems they attribute to different clinicians giving different diagnoses and seeing different veterinarians each time, which they felt affected continuity of care.

Reviews

Google rating: 4.3 stars from 304 reviews. “”

•Positive experiences with routine treatment: one review describes a cat returning after months away with fleas and being “good as new” after two weeks’ treatment; another mentions a calm, kind vet during a cat visit.
•Cost/value perceptions vary: one 5‑star review says they switched due to rising costs elsewhere and felt this clinic provided care “without charging the earth,” while a 1‑star review describes a treatment quoted at £500 later being £3,600.
•Concerns about clinical consistency and missed issues: multiple 1‑star reviews allege different diagnoses within a week, a serious condition (reported as having one kidney) not diagnosed over a long treatment period, and another owner saying a heart condition was only identified after changing vet.
•Complaints handling and attitude: one reviewer describes an email complaint leading to their care plan being terminated and reports an offer to euthanise their dog as a “good will gesture”; another alleges lack of empathy/remorse/accountability.

Reviews for Companion Care (Burton upon Trent ) Ltd T/A Vets4Pets

Note: Showing the 5 most recent Google reviews out of 304 we track in total. Recent reviews may not be representative of overall sentiment.

C S

a month ago

Lovely kind vet, my cat was good as gold for him.

Ryan Campbell

Craig Jones

We came here after our usual vets start putting their charges through the roof. I'm glad we did. They give great care to our animals, without charging the earth!

Ooo

3 months ago

If you care for your fur babies I'd suggest giving this veterinary practice a wide birth.

colin jarvis

Pussycat Anne was missing for 6 months,turned up in a rough place. Infested with fleas, 2 weeks treatment good as new. Thanks.

M

4 months ago

Please think twice before trusting this practice with your pet. I’ve recently learned that in the UK, the Royal College of Veterinary Surgeons (RCVS) regulates individual vets, not veterinary practices. That means Vets4Pets as a business is not directly regulated by the RCVS, which leaves pet owners with very limited options if something goes seriously wrong. My pet tragically passed away after over two years of treatment here. A critical condition—having only one kidney—was never diagnosed in all that time. The suffering my pet endured, and the pain of losing them under these circumstances, is something no owner should have to go through. Please be cautious. I wouldn’t want anyone else to experience the same heartbreak.

Deborah Cross

Just to help you decide whether to trust this vet practice with your beloved pets I discovered today that In the UK, the Royal College of Veterinary Surgeons (RCVS) regulates veterinary surgeons, not veterinary practices. Vets4Pets, as a veterinary practice, is not directly regulated by the RCVS. SO IF YOUR PET DIES IN THEIR CARE YOU HAVE NO RIGHTS!!! Choose wisely and do not go through the distress of trusting this veterinary practice to allow your pet to suffer then ultimately lose their life. Utter disgusting!!! No empathy!!! No remorse or accountability shown!!!

Emma Day

5 months ago

Avoid at all costs. My dog was given 2 different diagnoses from Vets4Pets when seen within a week from 2 different staff. The vet hugely misinformed me of treatment cost quoting £500, which was actually £3600. When I emailed to complaint no accountability was taken instead they have terminated my care plan and offered to euthanise my dog, as a “good will gesture” they waved my care plan cancellation fee. Awful attitude from the female vet, no empathy, incredibly rude and ill-informed at her job.

Lily George

7 months ago

We have a 11 year old Whippet, She has been with Vets for Pets for years now , until recently, after we had a bad experience and changed vets , after years of us paying for all routine checkups aswell as treatments needed for her we were failed when the new vets have told us she has a enlarged heart and needs lifelong medication. This is something that could have been brought in a long time ago but clearly their routines are just for money making benefits as we were never told about any issues with our girl. We are now treating her with medication to prolong her life and thank god we went to another vets otherwise we would have dealt with the consequences of her not being here due to not actually being checked properly . Do not recommend, vets are not interested and clearly not good at what they do . Different veterinarians every time and just want you in and out , Livid is not the word .