Companion Care (Burton upon Trent ) Ltd T/A Vets4Pets

Companion Care (Burton upon Trent ) Ltd trades as Vets4Pets and is described on its website as a locally owned practice operating under the Vets4Pets brand, with facilities including separate dog/cat wards and waiting areas and an isolation unit. The service list suggests the clinic is set up for in-house diagnostics (digital X‑ray, ultrasound, in-house lab) and surgical work (orthopaedics, soft-tissue surgery, cruciate surgery, fracture repair). Recent reviews are mixed: several owners describe straightforward, positive outcomes (e.g., flea treatment with improvement over two weeks, calm handling of a cat), while multiple 1‑star reviews report serious concerns including inconsistent diagnoses, unexpected cost increases, and pets’ conditions being missed or identified late by comparison with another vet.

Services

Based on the clinic website summary, services and facilities include

• •Diagnostics & monitoring: in-house laboratory (haematology, biochemistry, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography, cardiology.
• •Surgery & procedures: anaesthesia, operating theatre, soft tissue surgery, orthopaedics (including cruciate surgery and fracture repair), ear surgery, dentistry.
• •Hospitalisation & infection control: hospital ward, separate cat and dog wards, isolation unit, oxygen chamber.
• •Preventive/routine care & support: microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions/medication, bereavement support, educational workshops, health plans.
• •Species seen (per website): dogs, cats, rabbits, and exotic animals.
• •Out-of-hours: emergency care is stated as provided by Vets Now Emergency at PDSA Petaid Hospital, Derby.

Also listed in the structured clinic data

• •Veterinary Nurse Training facility.

People

No individual vets or nurses are named in the provided website summary or reviews. What reviewers do describe

• •One owner mentions a “lovely kind vet” who handled their cat calmly enough that the cat was “good as gold.”
• •Other reviewers report problems they attribute to different clinicians giving different diagnoses and seeing different veterinarians each time, which they felt affected continuity of care.

Reviews

Google rating: 4.3 stars from 304 reviews. “”

• •Positive experiences with routine treatment: one review describes a cat returning after months away with fleas and being “good as new” after two weeks’ treatment; another mentions a calm, kind vet during a cat visit.
• •Cost/value perceptions vary: one 5‑star review says they switched due to rising costs elsewhere and felt this clinic provided care “without charging the earth,” while a 1‑star review describes a treatment quoted at £500 later being £3,600.
• •Concerns about clinical consistency and missed issues: multiple 1‑star reviews allege different diagnoses within a week, a serious condition (reported as having one kidney) not diagnosed over a long treatment period, and another owner saying a heart condition was only identified after changing vet.
• •Complaints handling and attitude: one reviewer describes an email complaint leading to their care plan being terminated and reports an offer to euthanise their dog as a “good will gesture”; another alleges lack of empathy/remorse/accountability.