Companion Care (Burton upon Trent ) Ltd T/A Vets4Pets – Vets in Burton Upon Trent
Clinic Overview
- Several positive reviews describe friendly staff, good communication and quick access to appointments, including a same-day visit for an unwell cat. - Owners also mention calm handling and successful routine treatment, including a cat that was “good as new” after two weeks of flea treatment. - Negative reviews raise concerns about clinical consistency, including reports of different diagnoses from different vets and conditions that owners say were only identified after changing practice.
Companion Care (Burton upon Trent) Ltd trading as Vets4Pets is a Vets4Pets practice in Burton upon Trent offering a broad range of first-opinion veterinary care. Website-listed services include diagnostics, surgery, hospitalisation, preventive care and support for dogs, cats, rabbits and exotic animals, with out-of-hours emergencies handled by Vets Now Emergency at PDSA Petaid Hospital, Derby. Recent feedback is mixed: some owners praise fast appointments, friendly staff and good care, while others raise concerns about continuity, communication and clinical outcomes.
Services
- •Diagnostics and monitoring: In-house laboratory testing including haematology, biochemistry and electrolytes, plus blood pressure monitoring, digital X-ray, ultrasound, echocardiography and cardiology.
- •Surgery and procedures: Anaesthesia, operating theatre, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair, ear surgery and dentistry.
- •Hospitalisation and inpatient facilities: Hospital ward, separate cat and dog wards, an isolation unit and an oxygen chamber.
- •Routine and preventive care: Microchipping, nurse clinics, weight clinics, nutritional advice, prescriptions and medication, bereavement support, educational workshops and health plans.
- •Species treated: Dogs, cats, rabbits and exotic animals.
- •Recent examples mentioned by owners: same-day help for an unwell cat, and treatment for a cat returning after months away with a heavy flea burden.
- •Other listed information: The clinic is also noted as a veterinary nurse training facility, and out-of-hours emergency care is provided by Vets Now Emergency at PDSA Petaid Hospital, Derby.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on value are mixed: some owners describe the practice as offering good care “without charging the earth,” while others report concerns about cost communication, including one complaint about a quote rising from £500 to £3,600.
People
No individual vets or nurses are named here. Reviews mention friendly staff and a kind vet during cat appointments, but some owners also describe seeing different veterinarians on different visits and feeling that continuity of care suffered.
Reviews
Google shows 4.3 stars from 306 reviews. Recent written feedback is mixed.
- •Several positive reviews describe friendly staff, good communication and quick access to appointments, including a same-day visit for an unwell cat.
- •Owners also mention calm handling and successful routine treatment, including a cat that was “good as new” after two weeks of flea treatment.
- •Negative reviews raise concerns about clinical consistency, including reports of different diagnoses from different vets and conditions that owners say were only identified after changing practice.
- •Some dissatisfied reviewers also criticise complaint handling, empathy and clarity around treatment costs.
