Specialist Vets in Burton Upon Trent

## Summary Scarsdale Veterinary Group is an **RCVS-accredited** practice offering both routine care (like vaccinations and neutering) and more specialist support including a **rehabilitation and hydrotherapy suite**, alongside access to a **small animal hospital** (per the clinic’s website). The website also states **24/7 emergency care is provided via its own “Vets at Night” service based at Pride Veterinary Centre**. Recent reviews include specific positives around **practical, thorough consultations** (one owner highlights “Hannah” giving detailed advice on **claw clipping** and helping a dog settle during appointments) and **handling management for large/nervous dogs** (options like using **another entrance** to avoid stressful situations). However, a minority of recent reviews describe **conflicting information and cost concerns**, including being told “two completely different things,” being directed to a different site with “3x” the cost, and complaints about proposed invasive testing that another vet later advised against. ## Services Based on the website summary and reviews, services and capabilities mentioned include: - **Routine pet care**, including **vaccinations** and **neutering** (website). - **Rehabilitation** and **hydrotherapy** (website), with a stated **rehabilitation and hydrotherapy suite** (website). - Access to a **small animal hospital** (website). - **24/7 emergency care** via the group’s **Vets at Night** service, stated as being **based at Pride Veterinary Centre** (website). - Appointment support for anxious or reactive pets, including **environment/entry options** to reduce stress around other people and animals (review). - Post-operative follow-up appointments with a nurse mentioned (review). ## People - **Hannah** (role not specified in the review): described as running a “thorough and informative” consultation, giving **practical advice** on **clipping claws** and ways to **settle a dog during appointments** (review). - **Serena** (described as seeing a cat at a **post-op appointment**, suggesting a nurse role in that context): credited with **answering questions thoroughly** and **reassuring** the owner after surgery (review). - Reception team: repeatedly mentioned as **helpful and accommodating**, including being “always so helpful and accommodating” (review). ## Reviews **4.6 stars from 332 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often mention **clear explanations and time taken in consultations**, including practical handling advice (e.g., settling a dog for visits; claw-clipping guidance). - Multiple reviews highlight **supportive reception staff** who are described as helpful and accommodating. - Several owners describe the team as **gentle with new owners and pets**. - A small number of recent reviews raise concerns about **costs and consistency**, including being given **conflicting information**, being directed to another site for higher-cost care, and worries about **recommended tests** being unnecessary (per a second opinion elsewhere).