Emergency Vets in Leek

## Summary Churnet Valley Veterinary Clinic Ltd describes itself as an **independent small‑animal practice**, established in early 2000 by **Pat Kinch**, and it is also a **veterinary nurse training practice**. Based on its website and recent reviews, the clinic appears set up for routine preventive care (vaccinations, worming, microchipping, wellness exams) as well as **surgery and emergency care**, with owners giving specific examples including **dental work (10 teeth removed)** and **treatment for a ruptured cruciate ligament**. Reviewers repeatedly mention being **seen quickly**, having care **tailored to the pet**, and receiving **direct, clear advice** from Pat. ## Services Services listed on the clinic website: - **Wellness exams** - **Vaccinations** - **Worming** - **Microchipping** - **Lab work** - **Neutering** - **Surgery** - **Emergency care** (the site states the clinic provides emergency care services) Examples from recent owner reviews: - **Dental treatment/extractions** (one owner reports their dog had “10 teeth down” and was “on the road to recovery”) - **Orthopaedic-related case**: care for a **ruptured cruciate ligament** (described as “above and beyond care”) ## People - **Pat (vet; founder Pat Kinch named on the website)**: owners frequently describe him as straightforward and decisive—e.g., “no messing about,” “tells you exactly how it is,” and in one review he “diagnosed and started the treatment within the consultation” for a condition the owner said was uncommon. - **Veterinary nurses/team**: multiple reviewers mention the nursing team as “pleasant,” “wonderful,” and that staff “know us and our pets by name,” with one owner describing a “really calm atmosphere” and feeling reassured from arrival. ## Reviews **4.9 stars from 223 reviews.** Themes below are drawn from the latest written reviews available to us. - Long-running relationships with the practice are common (owners mentioning **10–14+ years**), with pets “known by name” and care described as **tailored** to individual needs. - Specific clinical outcomes are mentioned, including **dental extractions** and management of a **ruptured cruciate ligament**. - Several owners highlight **clear, direct communication** and trust in Pat’s **diagnoses** (“always got the diagnosis right”; “offers the correct advice”). - Speed and atmosphere come up in concrete terms: one owner says their dog was **seen straight away** in a **calm** environment.

## Summary Moorland Veterinary Centre Ltd appears to be set up for both routine care and urgent cases, with reviews describing same-day appointments, emergency surgery, and ongoing inpatient care. The practice is also listed as a veterinary nurse training facility and as providing emergency veterinary services. Owners frequently mention vets explaining options clearly so they can make informed decisions, and several reviews describe end-of-life care including at-home euthanasia. Experiences are mixed: alongside repeated praise for compassionate, practical care, there are also accounts of traumatic vaccination handling, lack of response to a complaint email, and dissatisfaction with treatment decisions in a bleeding/wound case. ## Services - **Emergency/urgent care:** Owners describe being seen urgently after a road traffic accident, and an emergency operation followed by a week of care for an intestinal blockage/pancreatitis after eating an electrical connector. - **Same-day appointments:** One reviewer reports being given an appointment on the same day to see their dog. - **Vaccinations and microchipping:** Mentioned for a puppy’s first and second injections and being chipped. - **Wound/tail injury care:** One review describes repeated bandage/dressing changes after a puppy cut his tail. - **End-of-life care (including at-home euthanasia):** Multiple reviews describe euthanasia support, including vets coming to the owner’s home. - **Decision-making approach:** Several owners say the vets provide information to help them choose between options, and one review describes practical advice without pushing additional medication or charges. - **Veterinary nurse training facility:** Listed in the provided clinic data. ## People - **Joe and Katie:** Specifically thanked by name in a review for their care during an emergency visit for a cat hit by a car. - **Receptionist “Samatha” (spelling as written in review):** One reviewer reports a rude interaction by phone, contrasting it with their usual experience of the practice being “excellent.” - **Unspecified clinicians:** Reviews describe staff using treats and fuss to build a puppy’s trust during a first vaccination/microchip visit, but a different clinician was described as struggling with a second vaccination (multiple attempts, changing needle size mid-procedure), leaving the puppy distressed. Another owner highlights vets giving clear explanations and not pressuring for extra tests/medication. ## Reviews **3.9 stars from 161 reviews.** Themes below are drawn from the latest written reviews available to us. - **Strong praise in emergencies and serious illness:** Examples include care after a cat was hit by a car, and an emergency operation plus a week of care for a dog with a blockage and pancreatitis. - **Communication and restraint on treatment/cost:** Several owners say vets explain options for informed choices, avoid unnecessary testing (especially for an elderly cat), and give practical advice without pushing extra medication/charges. - **End-of-life support:** Multiple reviews describe compassionate euthanasia care, including vets visiting the home. - **Negative experiences with handling and follow-up:** One owner reports a traumatic second vaccination experience for their puppy and says they received no reply after emailing a complaint. - **Disputed clinical judgement in a wound/bleeding case:** One reviewer alleges poor progress with repeated dressings, being sent home while still bleeding, and being advised euthanasia before another practice resolved the issue; this conflicts with other reviews describing effective treatment and appropriate, realistic care.