Donnachie & Townley

Donnachie & Townley is a small-animal practice (dogs, cats and rabbits) working from purpose-built premises, with surgical, imaging and diagnostic facilities listed on its website. It’s accredited under the RCVS Practice Standards Scheme (Core Standards), described as a Tier 2 Small Animal General Practice, and holds Silver status in the Cat Friendly scheme.

From the latest reviews, owners most often mention

• •Practical follow-through, such as text/email reminders for flea and worm treatments.
• •Clear triage between nurse and vet care (one owner saw nurse Helena, who quickly referred to a vet when the case was more serious than expected).
• •Surgical care mentioned in reviews, including cyst removal with reported good recovery.

There is also a directly conflicting experience in one recent 1-star review, alleging a cat with FIP was euthanised when the reviewer believes treatment should have been offered.

Services

Services and capabilities mentioned on the clinic website and in reviews include

• •Emergency service, including out-of-hours arrangements by phone (as stated on the website)
• •Consultations and annual health checks
• •Vaccinations
• •Microchipping
• •Neutering
• •Flea and worm treatment (with reminder texts/emails mentioned in reviews)
• •Pet dental care
• •Lumps & Bumps Clinic
• •Veterinary Nurse Clinics
• •Surgery (review mentions removal of cysts)
• •On-site imaging and diagnostic facilities (listed on the website)

People

• •Helena (nurse): mentioned for seeing a pet initially and quickly escalating to a vet when the situation appeared more serious, leading to diagnosis and medication.
• •Stuart: singled out by name for providing help and support over many months during a pet’s ongoing care.
• •Reception team: described as welcoming and part of a process owners felt was unrushed, with time taken to answer questions.

Reviews

Google rating: 4.7 stars from 103 reviews. “”

• •Communication and pace of appointments: owners describe being not rushed, with questions answered and decisions explained.
• •Organisation and reminders: text/email prompts for routine parasite treatments were specifically appreciated.
• •Clinical follow-through: examples include nurse-to-vet referral when needed, diagnosis and medication, and surgery for cyst removal with recovery reported as going well.
• •One serious complaint: a recent 1-star review alleges the practice euthanised a cat with FIP and criticises the clinic’s awareness of FIP treatment options, which conflicts with the otherwise positive feedback in other recent reviews.