Donnachie & Townley

- Recent feedback is mostly very positive, with many owners describing the staff as friendly, welcoming, caring and professional. - Communication is a recurring strength: reviewers say vets explain options and medications clearly, and several mention feeling well supported. - Practical organisation also comes up often, including easy booking, being able to get appointments when needed, and regular text and email reminders for flea and worm treatment.

Services

•Routine and preventive care: consultations, annual health checks, vaccinations, microchipping, neutering, and flea and worm treatment.
•Nurse-led support: nurse clinics are available; one recent review describes Helena assessing a pet promptly and referring the case on to a vet when it appeared more serious.
•Dental and lump checks: pet dental care and a dedicated Lumps & Bumps Clinic are listed services.
•Surgery and diagnostics: the practice offers surgery along with on-site imaging and diagnostic facilities. Recent owner feedback includes treatment that led to medicines being prescribed after assessment, and earlier reports mention cyst removal with a good recovery.
•Appointments and urgent help: reviewers mention being able to get appointments without much difficulty, and the practice is also described as helpful for both general visits and emergencies. Out-of-hours help is available by phone.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services.

People

•Helena (nurse): praised for quickly recognising when a case needed a vet’s input and helping arrange that escalation.
•Stuart: thanked by name for help and support over many months of care.
•Reception team: repeatedly described as welcoming, friendly and helpful.
•Vets and nurses: reviews often praise the wider clinical team for being thorough, caring and clear when explaining options and medicines.

Reviews

Google rating: 4.7 stars from 113 reviews.

•Recent feedback is mostly very positive, with many owners describing the staff as friendly, welcoming, caring and professional.
•Communication is a recurring strength: reviewers say vets explain options and medications clearly, and several mention feeling well supported.
•Practical organisation also comes up often, including easy booking, being able to get appointments when needed, and regular text and email reminders for flea and worm treatment.
•A small number of negative reviews raise concerns about examination quality or clinical decisions, standing apart from the broader positive pattern.