Donnachie & Townley – Vets in Rugeley
Clinic Overview
- Recent feedback is mostly very positive, with owners describing the team as friendly, caring, professional and easy to deal with. - Several reviewers mention the clinic’s calm, unhurried communication, saying questions are answered clearly and appointments feel respectful rather than rushed. - Practical organisation comes up more than once, including easy booking and regular text/email reminders for flea and worm treatment.
Donnachie & Townley is a small-animal veterinary practice in Rugeley and is part of the Linnaeus group. The clinic offers routine and more involved care, including nurse clinics, surgery, dental work, diagnostics and emergency arrangements via phone for out-of-hours support. Recent feedback is largely very positive, with owners often highlighting clear communication, a calm approach and supportive follow-through.
Services
- •Routine veterinary care: consultations, annual health checks, vaccinations, microchipping and neutering.
- •Preventive care: flea and worm treatment, with owners specifically praising the clinic’s text and email reminders.
- •Nurse-led support: veterinary nurse clinics are available, and one recent review describes nurse Helena quickly referring a case on to a vet when it appeared more serious.
- •Dental and lump checks: pet dental care and a dedicated Lumps & Bumps Clinic are listed services.
- •Surgery and diagnostics: the practice offers surgery, with one owner mentioning cyst removal and a good recovery, alongside on-site imaging and diagnostic facilities.
- •Emergency arrangements: out-of-hours help is available by phone.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services.
People
- •Helena (nurse): praised for assessing a pet promptly and escalating to a vet when needed.
- •Stuart: thanked by name for ongoing help and support over many months of care.
- •Reception team: repeatedly described as friendly, welcoming and helpful.
- •Wider clinical team: reviews speak warmly about the nurses and vets, especially their professional and unhurried manner.
Reviews
Google rating: 4.7 stars from 103 reviews.
- •Recent feedback is mostly very positive, with owners describing the team as friendly, caring, professional and easy to deal with.
- •Several reviewers mention the clinic’s calm, unhurried communication, saying questions are answered clearly and appointments feel respectful rather than rushed.
- •Practical organisation comes up more than once, including easy booking and regular text/email reminders for flea and worm treatment.
- •Recent care examples include prompt nurse-to-vet escalation, ongoing support over months of treatment, and surgery for cyst removal with good recovery reported. There is also one serious 1-star complaint about the handling of a cat with FIP, standing apart from the broader positive pattern in other recent feedback.
