Clinic Overview
From the latest reviews, owners most often mention: - Practical follow-through, such as text/email reminders for flea and worm treatments. - Clear triage between nurse and vet care (one owner saw nurse Helena, who quickly referred to a vet when the case was more serious than expected). - Surgical care mentioned in reviews, including cyst removal with reported good recovery.
From the latest reviews, owners most often mention
- •Practical follow-through, such as text/email reminders for flea and worm treatments.
- •Clear triage between nurse and vet care (one owner saw nurse Helena, who quickly referred to a vet when the case was more serious than expected).
- •Surgical care mentioned in reviews, including cyst removal with reported good recovery.
There is also a directly conflicting experience in one recent 1-star review, alleging a cat with FIP was euthanised when the reviewer believes treatment should have been offered.
Services
Services and capabilities mentioned on the clinic website and in reviews include
- •Emergency service, including out-of-hours arrangements by phone (as stated on the website)
- •Consultations and annual health checks
- •Vaccinations
- •Microchipping
- •Neutering
- •Flea and worm treatment (with reminder texts/emails mentioned in reviews)
- •Pet dental care
- •Lumps & Bumps Clinic
- •Veterinary Nurse Clinics
- •Surgery (review mentions removal of cysts)
- •On-site imaging and diagnostic facilities (listed on the website)
People
- •Helena (nurse): mentioned for seeing a pet initially and quickly escalating to a vet when the situation appeared more serious, leading to diagnosis and medication.
- •Stuart: singled out by name for providing help and support over many months during a pet’s ongoing care.
- •Reception team: described as welcoming and part of a process owners felt was unrushed, with time taken to answer questions.
Reviews
Google rating: 4.7 stars from 103 reviews. “”
- •Communication and pace of appointments: owners describe being not rushed, with questions answered and decisions explained.
- •Organisation and reminders: text/email prompts for routine parasite treatments were specifically appreciated.
- •Clinical follow-through: examples include nurse-to-vet referral when needed, diagnosis and medication, and surgery for cyst removal with recovery reported as going well.
- •One serious complaint: a recent 1-star review alleges the practice euthanised a cat with FIP and criticises the clinic’s awareness of FIP treatment options, which conflicts with the otherwise positive feedback in other recent reviews.
Special Services
Animals Treated at Donnachie & Townley
Animals We Treat
Companion Animals
Pricing at Donnachie & Townley
Typical prices at Donnachie & Townley in Rugeley, Staffordshire (where available). Prices can change—check with the clinic to confirm.
26 prices available. Last updated 23 Feb 2026.
Consultations
Vaccinations
Neutering
Treatment
Dental
Clipping & Grooming
Euthanasia
Other Services
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Opening Hours
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Reviews for Donnachie & Townley
Note: Showing the 5 most recent Google reviews out of 103 we track in total. Recent reviews may not be representative of overall sentiment.
Olka Olka
2 months ago
D&T put to sleep a cat with FIP, because they're uneducated. FIP is treatable!!! GS-441524 was legalised in the UK since at least 2021 so these people are 4 years behind in medical advances. Avoid.
Jayne
2 months ago
Excellent service from all the staff
Shell wolves Done
2 weeks ago
Friendly lovely people who work at the vets best vet I have been to thank you for looking after my cat im very grateful
Shell wolves Done
3 months ago
Friendly lovely people who work at the vets best vet I have been to thank you for looking after my cat im very grateful
Lesley Axten
4 months ago
Friendly and helpful staff, Easy to book at time to suit, very professional service
Janice Pettitt
4 months ago
So happy with D & T. Regular texts & email reminders for flea & wormers, really helps with my memory! A recent trip was more serious than we first thought so booked appointment with nurse Helena, however she quickly referred us to the Vet who diagnosed and provided necessary medicines to help our boy.
Janice Pettitt
2 months ago
So happy with D & T. Regular texts & email reminders for flea & wormers, really helps with my memory! A recent trip was more serious than we first thought so booked appointment with nurse Helena, however she quickly referred us to the Vet who diagnosed and provided necessary medicines to help our boy.
Veronica Johnson
3 months ago
Amazing & caring, receptionists, nurses, & vets, especially stuart with all the help and support provided for Blue over so many months in your care, thank you so much
mandy
3 months ago
Cannot praise these vets enough, so caring and understanding. Always been treated with respect. The team are so professional from reception to the vets doing the surgery. My dog has recently gone through surgery on the removal of cysts. Everything so professional and Roxy recovering well
Abby Wood
5 months ago
Delighted with my experience at D&T vets. I’d had a few negative experiences at my previous vets (not here to name and shame, but I’d lost complete trust) and decided to move over after a couple of recommendations from friends. Honestly the best thing I could’ve done for my cats. The premises is excellent, the reception staff lovely and welcoming and the vets have a superb energy about them! You can tell they truly love their job and take so much care. No rushing, open, transparent and genuinely want to make sure they answer all your questions and concerns, all whilst doing what’s best for your pet. It’s really lovely to be able to trust a practice with my little loves again (thank you!)
