Number 1 Vets Ltd – Vets in Rugeley
Clinic Overview
Number 1 Vets Ltd is an independent, privately run small-animal practice in Rugeley, opened in August 2011 by James Cadwallader (BVSc MRCVS). The practice says it treats dogs, cats, exotic animals and rodents, with separate dog and cat seating plus dedicated dog, cat, exotic and isolation wards. Recent feedback remains strongly positive for caring treatment, clear explanations and prompt help in urgent cases, though communication is still a weaker point for some owners.
Services
- •Routine care and preventive work: annual vaccinations with a full health check, plus weight “watchers” chats.
- •Surgery and clinical treatment: the practice lists orthopaedic and soft tissue surgery, and reviews give recent examples including a spay, urgent surgery after a dog attack, treatment for a cat abscess near the eye, and follow-up checks afterwards.
- •Species and facilities: the clinic says it sees dogs, cats, exotic animals and rodents, with separate dog and cat seating and dog, cat, exotic and isolation wards.
- •Urgent and complex cases: reviews describe pets being taken straight in for treatment, including a dog operated on after an attack, and a cat case where the vet sought secondary advice during treatment for severe skin irritation linked to mites.
- •Handling and support: reviewers regularly mention clear explanations, a caring approach, and patience with pets and owners during treatment.
- •Team and training: the clinic is also listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
James Cadwallader (BVSc MRCVS) is the named founder and remains the staff member most often mentioned by name in reviews. Recent feedback praises James and the wider vets and nurses for being supportive, caring and clear in their explanations; older reviews also name Jessie. Reception and phone communication receives more mixed feedback than the clinical team.
Reviews
Google reviews sit at 4.7 stars from 371 reviews. Recent feedback is overwhelmingly positive overall, with one notable complaint about how an end-of-life phone call was handled.
- •Many reviewers describe the team as caring, professional, thoughtful and efficient, with comments saying pets are well looked after and owners feel listened to.
- •James and his team are repeatedly praised for supportive care, clear explanations and building trust with long-term clients.
- •Recent case examples include a spay, urgent surgery after a dog attack, treatment for a cat abscess, and care for a cat with serious mite-related skin problems.
- •The main negative theme is communication, especially one detailed complaint about a receptionist sounding cold during a euthanasia enquiry and dissatisfaction with how that concern was handled afterwards.
