Number 1 Vets Ltd

Number 1 Vets Ltd is an independent, privately run small-animal practice in Rugeley, opened in August 2011 by James Cadwallader (BVSc MRCVS). It says it treats dogs, cats, exotic animals and rodents, with separate dog and cat seating plus dedicated dog, cat, exotic and isolation wards. Recent feedback is largely very positive for caring treatment, clear explanations and urgent help when needed, though communication is a weaker point for some owners.

Services

• •Routine care and preventive work: annual vaccinations with a full health check, plus weight “watchers” chats.
• •Surgery and clinical treatment: orthopaedic and soft tissue operations are listed, and recent reviews mention a spay, surgery after a dog attack, and follow-up check-ups afterwards.
• •Species and facilities: the practice says it sees dogs, cats, exotic animals and rodents, with separate dog and cat seating and dog, cat, exotic and isolation wards.
• •Urgent and hands-on cases: urgent care is referenced, and reviews describe a dog being taken straight in and operated on after an attack, and another dog being seen within an hour after collapsing, even though the owner was not registered at the time.
• •Everyday case examples from reviews: treatment for a cat with mite-related skin irritation, including seeking secondary advice, and extra patience with a dog that was frightened of injections.
• •Team and training: the clinic is also listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic, though recent reviews range from describing it as very affordable to one complaint about being sold extra food and vitamins.

People

James Cadwallader is the named founder and is listed as BVSc MRCVS. In reviews, he is praised for explaining treatment clearly, answering questions patiently, helping with urgent cases, and earning strong trust from some long-term clients; he is also named in complaints about how concerns were handled. Reviews also speak positively about the vet nurses and wider team for being caring, professional and good with anxious pets, while reception and phone communication receives more mixed feedback.

Reviews

Google reviews sit at 4.7 stars from 355 reviews. Recent feedback is mostly very positive, with a small number of complaints focused on communication and consistency.

• •Many owners describe the team as caring, thoughtful and professional, with clear explanations and a reassuring manner.
• •Reviews give concrete examples of strong clinical care, including a spay, urgent surgery after a dog attack, follow-up checks, and treatment of a cat with severe skin irritation.
• •Several comments highlight the practice’s handling of urgent situations and nervous pets, including seeing a collapsed dog quickly and being especially patient during injections.
• •Negative comments centre on communication and continuity, including one very unhappy end-of-life phone call and another complaint about needing an in-person visit for medication, seeing different vets, and feeling pushed toward extra purchases.