Companion Care (Tamworth) Ltd – Vets in Tamworth
Clinic Overview
Companion Care (Tamworth) Ltd trades as a Vets for Pets practice and describes itself as locally owned, led by a joint venture partner. The clinic appears set up for routine and day‑to‑day medical and surgical care with on-site diagnostics (in‑house lab work and imaging), a hospital ward, and an operating theatre. It is also listed as a veterinary nurse training facility.
From the latest reviews, owners describe a mixed experience: some cite notably supportive end‑of‑life care, including reassurance by phone during bereavement, while others report long waits for booked appointments, unfriendly front‑desk interactions, and disputes about medication charges and a locum vet’s handling/exam.
Services
Based on the clinic website summary and the written reviews available
- •Consultations and preventative care (annual boosters are specifically mentioned in reviews)
- •Nurse clinic, including routine claw clipping (explicitly mentioned)
- •Dentistry
- •Anaesthesia and use of an operating theatre
- •Ear surgery (listed)
- •Hospital ward / in‑patient care (listed)
- •Diagnostics on site
- •In‑house laboratory work including biochemistry and haematology (blood testing)
- •Blood pressure monitoring
- •Digital X‑ray
- •Ultrasound
- •Prescriptions / dispensing (listed)
- •Health plans (listed)
- •Species treated: dog, cat, rabbit (listed)
- •Out‑of‑hours care: the practice states emergencies are covered by an external out‑of‑hours provider (named as Pool House Veterinary Hospital on the site)
People
Named team members from the practice website
- •Eubie Saayman — Joint Venture Partner and Veterinary Surgeon
- •Dr Bhekinkosi Dutiro — Veterinary Surgeon
- •Shannon Kennedy — Veterinary Surgeon
- •Leanne Cook — Registered Veterinary Nurse; the site notes interests including behavioural clinics and puppy/kitten nursing checks
- •Abigail Allsop — Registered Veterinary Nurse; described on the site as a clinical coach for trainee nurses, with a focus on in‑patient care and anaesthesia
From reviews, a staff member referred to as “Laura” is singled out for providing reassurance by telephone and emotional support around pet loss.
Reviews
4.5 stars from 223 reviews. - End‑of‑life support is a standout for some owners: one review describes compassionate care when saying goodbye to elderly pets, plus reassurance and “much needed hugs,” including support by phone.
- •Appointment flow and waiting times: one owner reports being booked in the same afternoon for boosters but then waiting ~20 minutes despite an apparently empty waiting area, with no clear explanation given.
- •Concerns about a locum vet visit: one review alleges a rough examination that caused the dog to yelp and an initially insisted‑upon treatment that was later acknowledged as not due, followed by a call asking the owner to return.
- •Reception experience appears inconsistent: some reviews praise a “lovely” receptionist, while others describe reception staff as rude/ignoring them on arrival and departure.
- •Billing/medication cost disputes: one reviewer reports being overcharged for drugs more than once and having to pursue a refund.
Special Services
Animals Treated at Companion Care (Tamworth) Ltd
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Tamworth) Ltd
Opening Hours
Hours
Reviews for Companion Care (Tamworth) Ltd
Note: Showing the 5 most recent Google reviews out of 223 we track in total. Recent reviews may not be representative of overall sentiment.
Mike
a month ago
So at lunchtime today I got around to booking my dog in for his annual boosters. No problem says the receptionist, clearly interested in getting a customer, we can do it this afternoon. We agreed on 15:40. I arrived just ahead of time and booked in. The vet area was deserted so I’m thinking that’s good, won’t be long. After chuntering to the dog, who was getting every bit as impatient as me, the receptionist says haven’t you been seen yet! Anyway after 20 minutes being kept waiting we are finally invited in to the inner sanctum of the consulting room. I ask the vet why the delay, she had no explanation! I accept one has to wait their turn when things are busy but there is absolutely no excuse when one is the only one in the surgery. Not at all impressed!
Ian Richardson
2 months ago
Great vets, really caring as always
Nick
a month ago
Took my dog for annual booster today locum vets attitude terrible very rough with examination made my dog yelp proscribed treatment which i advised wasn't due however vet insisted it was i then get a call to say can I please take it back as guess what the treatment wasn't due. Overall service fell way short of what I would expect from a veterinary service only saving grace was the lovely lady on reception
Nick
3 months ago
Took my dog for annual booster today locum vets attitude terrible very rough with examination made my dog yelp proscribed treatment which i advised wasn't due however vet insisted it was i then get a call to say can I please take it back as guess what the treatment wasn't due. Overall service fell way short of what I would expect from a veterinary service only saving grace was the lovely lady on reception
Dave Hill
4 months ago
Second time we have been over charged for drugs for our Dog, now having to fight with manager to get a refund, total rip of in my opinion, should not be allowed to do this, they charge people £100's and £100's more than they are worth
Dave Hill
a month ago
Second time we have been over charged for drugs for our Dog, now having to fight with manager to get a refund, total rip of in my opinion, should not be allowed to do this, they charge people £100's and £100's more than they are worth
Katy Harrison
9 months ago
Visited today for a routine claw clip. Cannot fault the veterinary team, however the 2 ladies on reception were both moody. On arrival and departure they both ignored me for some time. When they did get around to speaking to me it wasn't a warm welcome, they were both rude. I was glad to get out of there.
Katy Harrison
6 months ago
Visited today for a routine claw clip. Cannot fault the veterinary team, however the 2 ladies on reception were both moody. On arrival and departure they both ignored me for some time. When they did get around to speaking to me it wasn't a warm welcome, they were both rude. I was glad to get out of there.
Toni Dunn
6 months ago
After being with this vets for many years, sadly in the end these showed no compassion and only seem to be after money. Never get to see the same vet more than once as many come and go! Have changed to a different vets and it's unbelievable how much more care and compassion was shown. Even down to payment.
kate pointon
a year ago
Recently received first class service with the most loving kindness, help, quality care and understanding from all staff at companion Care, Tamworth. It was a most dreaded time saying goodbye to a treasured pet of nearly 17 years made more bearable by the care received, Thank you . Missing you so much our Ruby, xxx 6 weeks after this most awful time we were faced again with losing our other baby our beautiful boy Dylan aged 12 years 💙Oh my goodness what an awful time we had but yet again Companion Care Tamworth were just outstanding ! Reassuring words needed which I received via telephone from Laura think it is , who has been at Ventura since Ruby was a pup and dealt with Ruby & Dylan over the years, Thank you for much needed hugs and genuine understanding . Miss them both so much and even now almost a year later the odd tears still flow 💙💖
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