Emergency Vets in Uttoxeter

## Summary The Glenthorne Veterinary Group is an **RCVS-accredited** practice that advertises **24-hour care**, with services including **diagnostic imaging** and **nurse consultations**. Reviews suggest the clinic is set up for a mix of **routine care and urgent issues**—examples include fitting in a **last-minute Saturday appointment for a sick kitten**, giving an **anti-inflammatory injection** after a foot injury, and providing **phone advice** for a constipated cat while the owner was travelling. Ownership status isn’t clearly stated in the information provided; one recent reviewer says the practice has “lost its homely caring touch due to corporatisation,” while other reviews describe consistently good care. Concrete specifics mentioned by owners include: - **Same-day/short-notice appointments** (including a Saturday slot). - **Clear explanations of medicines and costs** during the visit (reported by one reviewer). - Use for **rabbits/bunnies as well as cats and dogs**, with repeat visits for rabbits noted. - A **pet health care plan** referenced by multiple owners as a way to manage costs. ## Services Based on the website summary and the latest reviews, services and capabilities mentioned include: - **24-hour care** (stated on the website). - **Emergency/urgent care** (walk-in injury assessed; last-minute unwell kitten appointment). - **Diagnostic imaging** (stated on the website). - **Nurse consultations** (stated on the website). - **Telephone advice** in a worrying situation (constipated cat while owner was away). - **Medication/injections** (anti-inflammatory injection mentioned). - **Neutering/spay surgery** (spays for two dogs mentioned, with post-procedure care appreciated). - Care for **rabbits**, **cats/kittens**, and **dogs** (all explicitly mentioned in reviews). Structured clinic data also states it is a **Veterinary Nurse Training facility**. ## Pricing Only specific prices mentioned in reviews: - **£50 initial fee to examine a kitten** at a last-minute Saturday appointment (reviewer compared this favourably to other places quoting “well over £100” just for an exam). - A complaint about being charged **“over £100” for an emergency call out**, **plus** the cost of an anti-inflammatory injection, after arriving without an appointment. Several reviewers mention a **pet health care plan/Care Plan** that “saves money” or provides “peace of mind,” but **no plan pricing or inclusions** were stated. ## People Named individuals mentioned in reviews: - **Agata** (role not stated): praised for being “fantastic” with a dog (Nell) and for explaining everything clearly during the appointment. - **Kingsley** (role not stated): repeatedly appreciated for handling rabbits well; one owner says he is “always fantastic” with their rabbits and seems to care about their wellbeing. - **Stuart** (role not stated): mentioned by a dissatisfied reviewer who felt the practice “gone down hill since Stuart gone.” Front-desk experience is mixed: one recent review describes a **poor welcome** and an unhappy receptionist; others report being **welcomed warmly** and finding booking easy. ## Reviews **Google rating: 4.7 stars from 373 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear communication and explanations:** multiple owners mention advice and explanations being given (including explaining medicines and costs). - **Ability to help in urgent situations:** examples include a **last-minute Saturday** slot for an ill kitten and a vet assessing a dog’s injured foot without an appointment. - **Strong experiences with specific vets (as named above):** Agata with a dog; Kingsley with rabbits. - **Pricing experiences are mixed:** one reviewer was happy with a **£50** initial exam fee and described prices as reasonable; another was unhappy about being charged **over £100** for what they believed was an emergency call-out. - **Service/“welcome” inconsistency:** one recent review reports a poor reception experience and high staff turnover, while others describe friendly welcomes and consistently good service.