The Glenthorne Veterinary Group

The Glenthorne Veterinary Group is an RCVS-accredited practice that advertises 24-hour care, with services including diagnostic imaging and nurse consultations. Reviews suggest the clinic is set up for a mix of routine care and urgent issues—examples include fitting in a last-minute Saturday appointment for a sick kitten, giving an anti-inflammatory injection after a foot injury, and providing phone advice for a constipated cat while the owner was travelling.

Ownership status isn’t clearly stated in the information provided; one recent reviewer says the practice has “lost its homely caring touch due to corporatisation,” while other reviews describe consistently good care.

Concrete specifics mentioned by owners include

• •Same-day/short-notice appointments (including a Saturday slot).
• •Clear explanations of medicines and costs during the visit (reported by one reviewer).
• •Use for rabbits/bunnies as well as cats and dogs, with repeat visits for rabbits noted.
• •A pet health care plan referenced by multiple owners as a way to manage costs.

Services

Based on the website summary and the latest reviews, services and capabilities mentioned include

• •24-hour care (stated on the website).
• •Emergency/urgent care (walk-in injury assessed; last-minute unwell kitten appointment).
• •Diagnostic imaging (stated on the website).
• •Nurse consultations (stated on the website).
• •Telephone advice in a worrying situation (constipated cat while owner was away).
• •Medication/injections (anti-inflammatory injection mentioned).
• •Neutering/spay surgery (spays for two dogs mentioned, with post-procedure care appreciated).
• •Care for rabbits, cats/kittens, and dogs (all explicitly mentioned in reviews).

Structured clinic data also states it is a Veterinary Nurse Training facility.

Pricing

Only specific prices mentioned in reviews

• •£50 initial fee to examine a kitten at a last-minute Saturday appointment (reviewer compared this favourably to other places quoting “well over £100” just for an exam).
• •A complaint about being charged “over £100” for an emergency call out, plus the cost of an anti-inflammatory injection, after arriving without an appointment.

Several reviewers mention a pet health care plan/Care Plan that “saves money” or provides “peace of mind,” but no plan pricing or inclusions were stated.

People

Named individuals mentioned in reviews

• •Agata (role not stated): praised for being “fantastic” with a dog (Nell) and for explaining everything clearly during the appointment.
• •Kingsley (role not stated): repeatedly appreciated for handling rabbits well; one owner says he is “always fantastic” with their rabbits and seems to care about their wellbeing.
• •Stuart (role not stated): mentioned by a dissatisfied reviewer who felt the practice “gone down hill since Stuart gone.”

Front-desk experience is mixed: one recent review describes a poor welcome and an unhappy receptionist; others report being welcomed warmly and finding booking easy.

Reviews

Google rating: 4.7 stars from 373 reviews.

• •Clear communication and explanations: multiple owners mention advice and explanations being given (including explaining medicines and costs).
• •Ability to help in urgent situations: examples include a last-minute Saturday slot for an ill kitten and a vet assessing a dog’s injured foot without an appointment.
• •Strong experiences with specific vets (as named above): Agata with a dog; Kingsley with rabbits.
• •Pricing experiences are mixed: one reviewer was happy with a £50 initial exam fee and described prices as reasonable; another was unhappy about being charged over £100 for what they believed was an emergency call-out.
• •Service/“welcome” inconsistency: one recent review reports a poor reception experience and high staff turnover, while others describe friendly welcomes and consistently good service.