Movement Referrals: Independent Veterinary Specialists

Mark Lowrie had been in contact with my vet to help diagnose my beautiful 10 year old boy Murphy, who has a condition that has been really difficult to understand both the cause and how to best treat it. I had the pleasure of finally meeting Mark today and i cannot thank him enough for sharing both his extensive knowledge and advice. Due to Murphy's age we knew this would be a consultation only and i can honestly say it was worth every penny just to put my mind at rest and understand how best to manage his symptoms going forwards. Murphy loved meeting the whole team and enjoyed his many cuddles! I would highly recommend MRU and thank you Mark and team for your support.

I honestly can’t thank Callum at Movement Referrals enough for everything he has done for our Sebby ❤️ Sebby has recently had spinal surgery for a bad case of IVDD which left Sebby completely paralysed, everything just happened so quickly in a matter of a week. It’s been such a worrying and emotional time for us. Callum has been absolutely amazing throughout, caring for Sebby & ourselves with so much patience, kindness and compassion. Thank you so much Callum for looking after our boy we don’t know what we would have done if it wasn’t for you. We really appreciate everything you’ve done for Sebby and for us. I also want to say a huge thank you to all of the nurses who have looked after Sebby ❤️ thank you for being so patient and understanding with me, especially with how many times I called to check on him. Sebby has now made near enough a full recovery in just over 6 weeks & is loving getting back to his little self 💙

At one of the most worrying and unsettling times in dog ownership, every single member of staff we met at Movement Referrals had such an incredibly calm confidence that we couldn’t have got through the last 48 hours without. From our first phone call with Samantha in Runcorn to the warm welcome from Gemma and Sarah in Uttoxeter, they were the perfect example of a client services team. Then we met Callum, whose knowledge, ability and, above all, his kindness were positively overwhelming. After just collecting our dachshund Brie from her short stay for an MRI and spinal surgery, we know there’s still a way to go, but we also feel empowered and supported in these next steps. Thank you to everyone involved in taking such good care of all of us.

Excellent care of my dog, and (importantly) listened to me and my observations of her problem. Thank you.

Thank you for your time and care and most comprehensive easy to understand and detailed discharge email. It made understanding any onward care so much easier to manage ....I wish I had known about you 12 years ago !

Today we were referred to Movement Referrals with our 18 month old Golden Retriever, Eddy, who has lost the use of his back legs. The experience both from professionalism point and care of Eddy and ourselves, was exceptional. No stone was unturned to diagnose Eddy’s medical problem. Callum, our vet explained everything clearly to us and answered any questions we had with understanding of our fear and concerns for Eddy’s moving forward. Eddy stayed overnight and had 5 star treatment, he improved greatly overnight and was able to come home with us. The discharge information was clear, informative and supportive of the care Eddy needed from now onwards and, had suggested exercises, where to gain further professional care for him to continue his recovering. Thank you so much to the Reception Staff and support behind the scenes! Great Team work.

Amazing service from start to finish and beyond. From the friendly reception staff to the amazing Vets. A special thank you to Rebecca for her care and expertise while looking after our dog. Thank you

This was a £10,000 operation for our dog that ultimately didn’t work, and the whole experience left us feeling completely misled and let down. We were given a lot of confidence beforehand, being told there was a 94% chance the procedure would heal our dog. When a professional tells you that, you naturally trust them and believe you’re making the right decision for your pet. However, once the payment was made and the surgery was done, the level of care changed dramatically. There was essentially no aftercare. No one followed up with us, and when we tried to get help we were simply told to send an email and a video. It honestly felt like once the money was taken, the interest in supporting us or our dog disappeared. When a pair of worried owners walk in trying to do the best for their pet, they should be met with genuine care and responsibility, not false hope and a lack of support afterwards. Overall, this experience felt like a serious abuse of trust placed in a professional.

I received an amazing service from Callum with my little dog Leia. Callum was thorough and took so much time to discuss her care. I really appreciated the unhurried and balanced approach. Callum put Leia at ease and was reassuring both in consultation and on discharge. He helped the enormous decisions to be made carefully and I felt reassured and confident that she was in the best hands. I’m so grateful to have had such superb care. I’m relieved Leia didn’t need the surgery but Ive learnt so much. A huge thanks to Callum and all the team and Leia did say you were her favourite. 🤩