Emergency Vets in Burton Upon Trent

## Summary Companion Care (Burton upon Trent ) Ltd trades as **Vets4Pets** and is described on its website as a **locally owned practice** operating under the Vets4Pets brand, with facilities including **separate dog/cat wards and waiting areas** and an **isolation unit**. The service list suggests the clinic is set up for **in-house diagnostics** (digital X‑ray, ultrasound, in-house lab) and **surgical work** (orthopaedics, soft-tissue surgery, cruciate surgery, fracture repair). Recent reviews are mixed: several owners describe straightforward, positive outcomes (e.g., **flea treatment with improvement over two weeks**, calm handling of a cat), while multiple 1‑star reviews report serious concerns including **inconsistent diagnoses**, **unexpected cost increases**, and pets’ conditions being **missed or identified late** by comparison with another vet. ## Services Based on the clinic website summary, services and facilities include: - **Diagnostics & monitoring:** in-house laboratory (haematology, biochemistry, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography, cardiology. - **Surgery & procedures:** anaesthesia, operating theatre, soft tissue surgery, orthopaedics (including **cruciate surgery** and **fracture repair**), ear surgery, dentistry. - **Hospitalisation & infection control:** hospital ward, **separate cat and dog wards**, **isolation unit**, oxygen chamber. - **Preventive/routine care & support:** microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions/medication, bereavement support, educational workshops, health plans. - **Species seen (per website):** dogs, cats, rabbits, and exotic animals. - **Out-of-hours:** emergency care is stated as provided by **Vets Now Emergency at PDSA Petaid Hospital, Derby**. Also listed in the structured clinic data: - **Veterinary Nurse Training facility.** ## People No individual vets or nurses are named in the provided website summary or reviews. What reviewers do describe: - One owner mentions a **“lovely kind vet”** who handled their cat calmly enough that the cat was “good as gold.” - Other reviewers report problems they attribute to **different clinicians giving different diagnoses** and seeing **different veterinarians each time**, which they felt affected continuity of care. ## Reviews **Google rating: 4.3 stars from 304 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Positive experiences with routine treatment:** one review describes a cat returning after months away with fleas and being “good as new” after **two weeks’ treatment**; another mentions a calm, kind vet during a cat visit. - **Cost/value perceptions vary:** one 5‑star review says they switched due to rising costs elsewhere and felt this clinic provided care “without charging the earth,” while a 1‑star review describes a treatment quoted at **£500** later being **£3,600**. - **Concerns about clinical consistency and missed issues:** multiple 1‑star reviews allege **different diagnoses within a week**, a serious condition (reported as **having one kidney**) not diagnosed over a long treatment period, and another owner saying a heart condition was only identified after changing vet. - **Complaints handling and attitude:** one reviewer describes an email complaint leading to their care plan being terminated and reports an offer to euthanise their dog as a “good will gesture”; another alleges **lack of empathy/remorse/accountability**.