Dog & Cat Vets in Burton Upon Trent

## Summary Scarsdale Veterinary Group is an **RCVS-accredited** practice offering both routine care (like vaccinations and neutering) and more specialist support including a **rehabilitation and hydrotherapy suite**, alongside access to a **small animal hospital** (per the clinic’s website). The website also states **24/7 emergency care is provided via its own “Vets at Night” service based at Pride Veterinary Centre**. Recent reviews include specific positives around **practical, thorough consultations** (one owner highlights “Hannah” giving detailed advice on **claw clipping** and helping a dog settle during appointments) and **handling management for large/nervous dogs** (options like using **another entrance** to avoid stressful situations). However, a minority of recent reviews describe **conflicting information and cost concerns**, including being told “two completely different things,” being directed to a different site with “3x” the cost, and complaints about proposed invasive testing that another vet later advised against. ## Services Based on the website summary and reviews, services and capabilities mentioned include: - **Routine pet care**, including **vaccinations** and **neutering** (website). - **Rehabilitation** and **hydrotherapy** (website), with a stated **rehabilitation and hydrotherapy suite** (website). - Access to a **small animal hospital** (website). - **24/7 emergency care** via the group’s **Vets at Night** service, stated as being **based at Pride Veterinary Centre** (website). - Appointment support for anxious or reactive pets, including **environment/entry options** to reduce stress around other people and animals (review). - Post-operative follow-up appointments with a nurse mentioned (review). ## People - **Hannah** (role not specified in the review): described as running a “thorough and informative” consultation, giving **practical advice** on **clipping claws** and ways to **settle a dog during appointments** (review). - **Serena** (described as seeing a cat at a **post-op appointment**, suggesting a nurse role in that context): credited with **answering questions thoroughly** and **reassuring** the owner after surgery (review). - Reception team: repeatedly mentioned as **helpful and accommodating**, including being “always so helpful and accommodating” (review). ## Reviews **4.6 stars from 332 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often mention **clear explanations and time taken in consultations**, including practical handling advice (e.g., settling a dog for visits; claw-clipping guidance). - Multiple reviews highlight **supportive reception staff** who are described as helpful and accommodating. - Several owners describe the team as **gentle with new owners and pets**. - A small number of recent reviews raise concerns about **costs and consistency**, including being given **conflicting information**, being directed to another site for higher-cost care, and worries about **recommended tests** being unnecessary (per a second opinion elsewhere).

## Summary Companion Care (Burton upon Trent ) Ltd trades as **Vets4Pets** and is described on its website as a **locally owned practice** operating under the Vets4Pets brand, with facilities including **separate dog/cat wards and waiting areas** and an **isolation unit**. The service list suggests the clinic is set up for **in-house diagnostics** (digital X‑ray, ultrasound, in-house lab) and **surgical work** (orthopaedics, soft-tissue surgery, cruciate surgery, fracture repair). Recent reviews are mixed: several owners describe straightforward, positive outcomes (e.g., **flea treatment with improvement over two weeks**, calm handling of a cat), while multiple 1‑star reviews report serious concerns including **inconsistent diagnoses**, **unexpected cost increases**, and pets’ conditions being **missed or identified late** by comparison with another vet. ## Services Based on the clinic website summary, services and facilities include: - **Diagnostics & monitoring:** in-house laboratory (haematology, biochemistry, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography, cardiology. - **Surgery & procedures:** anaesthesia, operating theatre, soft tissue surgery, orthopaedics (including **cruciate surgery** and **fracture repair**), ear surgery, dentistry. - **Hospitalisation & infection control:** hospital ward, **separate cat and dog wards**, **isolation unit**, oxygen chamber. - **Preventive/routine care & support:** microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions/medication, bereavement support, educational workshops, health plans. - **Species seen (per website):** dogs, cats, rabbits, and exotic animals. - **Out-of-hours:** emergency care is stated as provided by **Vets Now Emergency at PDSA Petaid Hospital, Derby**. Also listed in the structured clinic data: - **Veterinary Nurse Training facility.** ## People No individual vets or nurses are named in the provided website summary or reviews. What reviewers do describe: - One owner mentions a **“lovely kind vet”** who handled their cat calmly enough that the cat was “good as gold.” - Other reviewers report problems they attribute to **different clinicians giving different diagnoses** and seeing **different veterinarians each time**, which they felt affected continuity of care. ## Reviews **Google rating: 4.3 stars from 304 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Positive experiences with routine treatment:** one review describes a cat returning after months away with fleas and being “good as new” after **two weeks’ treatment**; another mentions a calm, kind vet during a cat visit. - **Cost/value perceptions vary:** one 5‑star review says they switched due to rising costs elsewhere and felt this clinic provided care “without charging the earth,” while a 1‑star review describes a treatment quoted at **£500** later being **£3,600**. - **Concerns about clinical consistency and missed issues:** multiple 1‑star reviews allege **different diagnoses within a week**, a serious condition (reported as **having one kidney**) not diagnosed over a long treatment period, and another owner saying a heart condition was only identified after changing vet. - **Complaints handling and attitude:** one reviewer describes an email complaint leading to their care plan being terminated and reports an offer to euthanise their dog as a “good will gesture”; another alleges **lack of empathy/remorse/accountability**.