Dog & Cat Vets in Burton Upon Trent

Scarsdale Veterinary Group in Burton-Upon-Trent, Staffordshire, is a well-regarded clinic with a commendable overall rating of 4.6 stars based on 327 reviews. This indicates a generally positive reception from a large number of clients, enhancing the reliability of the rating. The clinic also serves as a veterinary nurse training facility, reflecting its commitment to education and high standards of veterinary care. The individual reviews present a mixed picture. Positive feedback highlights the professionalism and compassion of the staff. For instance, Shani Fairbrother praised a thorough consultation with Hannah, describing it as brilliant and informative. Similarly, Sharon Buckingham commended the helpfulness and knowledge of the staff, emphasizing their caring nature. Chloe Miller also expressed satisfaction, particularly with nurse Serena, for her attentive care during a post-op appointment, leading her to recommend the practice. However, not all experiences were positive. Tara Sullivan and Paulina Lis-Jones expressed dissatisfaction, citing issues with perceived high costs and a transactional approach. Tara mentioned a lack of transparency regarding pricing and felt pressured into more expensive services. Paulina shared concerns about unnecessary testing and costs, leading her to seek a second opinion elsewhere. Overall, Scarsdale Veterinary Group appears to be a reputable clinic with many satisfied clients, although there are concerns about pricing and the necessity of some services. Prospective clients may benefit from discussing costs upfront to ensure clarity and avoid any unexpected expenses.

Companion Care (Burton upon Trent) Ltd T/A Vets4Pets, located in Burton Upon Trent, offers a range of veterinary services, including a veterinary nurse training facility and 24/7 emergency veterinary services. The clinic has a Google Maps rating of 4.3 stars based on 301 reviews, indicating a generally favorable reception. However, the written reviews present a more nuanced picture. Among the five reviews available, four express significant dissatisfaction with the clinic. Common concerns include a lack of proper diagnosis, poor communication regarding treatment costs, and an overall perception of inadequate care. For instance, one reviewer shared a distressing experience where a critical condition in their pet was not diagnosed over two years of treatment, ultimately leading to the pet's passing. Another reviewer criticized the clinic for providing contradictory diagnoses and significant miscommunication about treatment costs. Concerns were also raised about the lack of consistency in care, as different veterinarians attended to pets, leading to perceived lapses in continuity and quality of care. Conversely, a positive review highlighted a successful treatment for a cat infested with fleas, suggesting that some clients have had satisfactory experiences. Despite these individual positive notes, the predominantly negative feedback raises concerns about the clinic's service reliability and customer satisfaction. While Companion Care (Burton upon Trent) Ltd T/A Vets4Pets has a solid overall rating, potential clients should weigh the mixed reviews carefully, particularly those highlighting serious issues with care and communication. No transparent pricing information is available from the reviews.