Donnachie and Townley Ltd – Vets in Stafford
Clinic Overview
- Many owners describe a friendly, welcoming atmosphere, with staff making a fuss of pets, recognising them by name and helping nervous animals settle. - Positive reviews often mention helpful, patient care and clear support, including blood-test appointments, puppy visits and ongoing care for dogs with complex health problems. - Price comments lean favourable overall, with mentions of fair prices, reasonable costs and good pet plans.
Services
- •General consultations and check-ups: Routine appointments for pets appear to be a core part of the practice’s work, with reviews describing puppy visits, dog appointments and practical advice explained clearly.
- •Care for ongoing health issues: Reviews mention support for pets with longer-term problems, including blood-test monitoring and care for a dog with chronic pancreatitis, IBD and other health issues.
- •Diagnostics and monitoring: Blood testing is specifically mentioned in recent feedback, and owners have also contacted the practice about X-rays for limping dogs.
- •Rabbit care: Reviews mention rabbit nail trims and check-ups, including staff adjusting their approach when a rabbit was especially stressed.
- •End-of-life care: Euthanasia support is mentioned in reviews, with one owner describing a calm, unhurried goodbye, alongside one strongly critical account disputing the handling of a cat with FIP.
- •Veterinary nurse training: The clinic is listed as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews are mixed but generally positive on cost, with some owners describing prices as fair or reasonable and one mentioning good-value pet plans. A dissatisfied reviewer said they were charged £60 for a consultation, and another criticised the practice for not giving even a starting estimate for an X-ray over the phone.
People
- •Andrew: Praised for kindness and support during an end-of-life appointment, and also described as understanding and attentive with a dog that has chronic pancreatitis, IBD and other ongoing issues.
- •Carmen Ruiz-Olmedo: Previously praised for listening carefully, explaining things clearly, handling a cat gently and offering practical advice without pushing extra treatment.
- •The wider team: Often described as friendly, caring and patient, with several reviews highlighting a warm welcome, helpful nurses and staff who take time to make owners feel confident.
Reviews
Google rating: 4.7/5 from 190 reviews. Recent feedback is mixed, though positive experiences still make up most of the written comments.
- •Many owners describe a friendly, welcoming atmosphere, with staff making a fuss of pets, recognising them by name and helping nervous animals settle.
- •Positive reviews often mention helpful, patient care and clear support, including blood-test appointments, puppy visits and ongoing care for dogs with complex health problems.
- •Price comments lean favourable overall, with mentions of fair prices, reasonable costs and good pet plans.
- •More critical reviews focus on communication and trust, including one complaint about a rude consultation style, one about thyroid medication monitoring, one about refusal to give even a starting X-ray estimate by phone, and one strongly negative review disputing the handling of an FIP case.
