Donnachie and Townley Ltd

- Many owners praise the staff’s manner, describing them as friendly, gentle and dedicated, with good handling of nervous or stressed pets. - Communication is a recurring positive theme in the better reviews, especially when vets explain conditions and options clearly without pressuring owners into extra treatment. - End-of-life care is a notable strength in some feedback, with one owner describing a very compassionate experience and singling out Andrew for his kindness.

Donnachie and Townley Ltd is a veterinary practice in Stafford and part of the Linnaeus group. Reviews most often highlight gentle handling, clear explanations and supportive care, including during difficult end-of-life appointments. There are also some recent complaints about communication, pricing transparency for diagnostics, and a disputed clinical decision.

Services

•General consultations and check-ups: Routine appointments for pets are a regular part of the clinic’s work, with reviews describing thorough cat exams, puppy visits and practical advice explained in plain language.
•Rabbit care: Reviews mention rabbit nail trims and check-ups, including staff adjusting their approach when a rabbit was especially stressed.
•Diagnostics and monitoring: Blood testing is mentioned in reviews, and owners have also contacted the practice about X-rays for limping dogs.
•End-of-life care: Euthanasia support is mentioned in reviews, with one owner describing a calm, unhurried goodbye and another strongly criticising the handling of a cat with FIP.
•Veterinary nurse training: The clinic is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews are mixed but lean positive on cost, with several owners describing prices as fair or reasonable and one mentioning good-value pet plans. One unhappy reviewer said they were charged £60 for a consultation and felt other local practices were cheaper.

People

•Carmen Ruiz-Olmedo: Praised for listening carefully, explaining things clearly, handling a cat gently and offering practical advice without pushing extra treatment.
•Andrew: Thanked for kindness, time and support during an end-of-life appointment.
•The wider team: Often described as friendly, caring and patient with nervous pets.

Reviews

Google rating: 4.7/5 from 184 reviews. Recent feedback is mixed, though positive experiences still make up most of the written comments.

•Many owners praise the staff’s manner, describing them as friendly, gentle and dedicated, with good handling of nervous or stressed pets.
•Communication is a recurring positive theme in the better reviews, especially when vets explain conditions and options clearly without pressuring owners into extra treatment.
•End-of-life care is a notable strength in some feedback, with one owner describing a very compassionate experience and singling out Andrew for his kindness.
•More critical reviews focus on a refusal to give even a starting X-ray estimate by phone, one complaint about thyroid medication monitoring, one report of a rude consultation style from an older female vet, and one strongly negative review disputing the handling of an FIP case.

Reviews for Donnachie and Townley Ltd

Note: Showing the 10 most recent Google reviews out of 184 we track in total. Recent reviews may not be representative of overall sentiment.

tia symonds

4 weeks ago

Wouldn't really recommend this vets in any respect, our dog has thyroid problems and they did a blood test to see if her medication was the correct level, they told us to up it and then prescribed 6 months worth of medication without re-checking her thyroid levels periodically, we have taken our dog to a new vets and her thyroid levels are through the roof and have therefore caused a myriad of other problems. It genuinely just feels like Donnachie & Townley do not actually care about your pets or their wellbeing, they just want your money and want you to keep going back - they don't try to get to the root cause of any issues, they just give you a temporary solution and expect you to keep going back where they charge you £60 for a consultation and then tell you to do the exact same thing again. The vets often look at you like they don't know what to tell you when you ask them questions and don't seem to listen to what you're actually telling them about your pet either, appear clueless and don't give you much faith that they actually know what they're doing. There are much cheaper and more caring veterinary practices available in the Stafford area.

Aoife Price

1 month ago

It's now January 2026 and I'm deducting a star on account of the more mature female vet that has been there recently, being rude, obnoxious and difficult. I have a literally officially tested IQ of 140 (tested by an official body, not by an online idiot test), and have owned dogs, mostly sighthounds all my life, I don't need to be talked down to like a naughty toddler, thanks. Back to the original review, have a 17 week old lurcher puppy, who, having being born and raised in a barn with minimal human contact is poorly socialised, although she has come far in the few weeks I've had her, she's still quite fearful. The vet was very sweet and understanding and patient with my pup, the prices are way more reasonable than some vets in this area, and my wait was very short despite the fact that this is obviously a popular vet, for good reason. Photo for cuteness

stratton oak

2 months ago

great practice-good care-caring staff-good pet plans-fair prices

Lynette Morton

3 months ago

Friendly and dedicated staff. EXCELLENT CARE

Leonore Ashwell

lukasz Skokalski

Called in to ask what would be the estimated cost of an x-ray as my dog limping,I explained the situation best I can.Receptionists after consulting with the vets refused to say even where price will start.This only proves they are scammers and wanted to make as much money as possible.Avoid at any cost!

Paula Kyle

4 months ago

Best Vets we,ve ever had. Due to moving, this is our 3rd Vets and the very first ones , that it feels like they actually care for the animals, and prioritise that. My previous Vets were like salesmen on commission, trying to sell you anything, regardless if your animal needed it, or not. 5☆+ for Donnachie and Townley. We won't be going anywhere else. Plus they're reasonably priced. Whats not to live Als

Olka Olka

5 months ago

D&T put to sleep a cat with FIP, because they're uneducated. FIP is treatable!!! GS-441524 was legalised in the UK since at least 2021 so these people are 4 years behind in medical advances. Avoid.

Lenise Page

8 months ago

Donnache and Townley vet centre is a really great place. Everyone is friendly. The establishment is always clean and fresh and the ambience is relaxed. The vets love your pets as their own.

Cerys Guy

Carmen Ruiz-Olmedo was amazing with my cat Millie. She took the time to listen to my concerns, explained everything in plain language, and treated my cat so gently. I really appreciated how thorough the exam was and how she gave me practical advice without pressuring me into unnecessary treatments. You can tell they genuinely care about both pets and their owners. My cat left calm and happy (and even purred during part of the visit!). I feel confident knowing my furry friend is in such good hands. Highly recommend this clinic for anyone looking for compassionate, knowledgeable veterinary care