Donnachie and Townley Ltd – Vets in Stafford
Clinic Overview
Donnachie and Townley Ltd is a veterinary practice that’s also listed as a Veterinary Nurse Training facility. From the latest reviews, it appears set up for routine appointments and handling a range of small pets—owners mention thorough cat examinations with clear explanations, a rabbit nail trim plus check-up, and end-of-life support for an elderly pet. Practical touches noted include a large walk-on set of scales for quick weigh-ins and dog biscuits and water available.
Feedback is mostly very positive about gentle handling and not being pushed into unnecessary treatments, but there are also sharp criticisms—one reviewer says the practice wouldn’t give even a starting estimate for an X-ray over the phone, and another disputes the handling of a cat with FIP.
Services
- •Veterinary Nurse Training facility (explicitly listed in the clinic data)
- •General consultations / check-ups (cat and rabbit appointments described)
- •Rabbit care: nail trim and check-up mentioned; staff adjusted handling when the rabbit was stressed (took the rabbit to a back room to complete the visit)
- •Cat care: thorough exam described, with practical advice and explanations in plain language
- •Diagnostics (requested): one owner asked for an X-ray cost estimate for a limping dog (the clinic reportedly declined to provide even a starting price range)
- •End-of-life care / euthanasia: described in one review for an elderly pet, with emphasis on time and support; another review alleges inappropriate euthanasia for a cat with FIP (conflicting accounts)
People
- •Carmen Ruiz-Olmedo (vet, per review context): praised for listening to concerns, explaining in plain language, being gentle with a cat, and offering practical advice without pressuring the owner into additional treatments.
- •Andrew (vet, per review): specifically thanked for kindness and time during an end-of-life appointment for a long-lived pet; the reviewer highlighted the team’s support and understanding.
Reviews
Google rating: 4.8 stars from 182 reviews. “”
- •Clear communication and thorough exams: one cat owner describes detailed explanations and practical advice in plain language.
- •Handling stressed pets with flexibility: a rabbit owner reports staff took extra time and moved the rabbit to a back room to complete a nail trim/check-up calmly.
- •Support during euthanasia: one reviewer describes a compassionate, unhurried goodbye and singles out a vet for kindness.
- •Practical clinic touches: large walk-on scales for weighing pets; biscuits and water mentioned.
- •Conflicting experiences around costs and clinical decisions: one reviewer objects to not being given any starting estimate for an X-ray; another alleges poor knowledge around FIP and disagrees with a euthanasia decision, while other reviews strongly praise the standard of care.
Special Services
Animals Treated at Donnachie and Townley Ltd
Animals We Treat
Companion Animals
Opening Hours – Donnachie and Townley Ltd
Opening Hours
Hours
Reviews for Donnachie and Townley Ltd
Note: Showing the 5 most recent Google reviews out of 182 we track in total. Recent reviews may not be representative of overall sentiment.
Lynette Morton
in the last week
Friendly and dedicated staff. EXCELLENT CARE
Leonore Ashwell
in the last week
lukasz Skokalski
a week ago
Called in to ask what would be the estimated cost of an x-ray as my dog limping,I explained the situation best I can.Receptionists after consulting with the vets refused to say even where price will start.This only proves they are scammers and wanted to make as much money as possible.Avoid at any cost!
Paula Kyle
4 weeks ago
Best Vets we,ve ever had. Due to moving, this is our 3rd Vets and the very first ones , that it feels like they actually care for the animals, and prioritise that. My previous Vets were like salesmen on commission, trying to sell you anything, regardless if your animal needed it, or not. 5☆+ for Donnachie and Townley. We won't be going anywhere else. Plus they're reasonably priced. Whats not to live Als
Olka Olka
2 months ago
D&T put to sleep a cat with FIP, because they're uneducated. FIP is treatable!!! GS-441524 was legalised in the UK since at least 2021 so these people are 4 years behind in medical advances. Avoid.
Lenise Page
2 months ago
Donnache and Townley vet centre is a really great place. Everyone is friendly. The establishment is always clean and fresh and the ambience is relaxed. The vets love your pets as their own.
Cerys Guy
2 months ago
Carmen Ruiz-Olmedo was amazing with my cat Millie. She took the time to listen to my concerns, explained everything in plain language, and treated my cat so gently. I really appreciated how thorough the exam was and how she gave me practical advice without pressuring me into unnecessary treatments. You can tell they genuinely care about both pets and their owners. My cat left calm and happy (and even purred during part of the visit!). I feel confident knowing my furry friend is in such good hands. Highly recommend this clinic for anyone looking for compassionate, knowledgeable veterinary care
Kixy
3 months ago
My sweet rabbit Persephone came in for a nail trim and a checkup today, and she was very stressed. She's usually brave enough for her appointments, but today she said NO to leaving her carrier. The staff took her in to the back room to make sure she was comfortable to complete her trim and checkup. They took extra time and care to make sure she was comfortable, and I am so so appreciative for the extra care taken to make sure she was okay. I highly recommend them!
Holly Mountford
11 months ago
They have always taken such good care of our pup ♡ (@lulu_tallula) 🐾 Very thankful for their knowledge and compassion. They have dog biscuits & water available. They have a large walk on set of scales that is very useful of you want to quickly check your pets weight. 🐾 We will continue to use this veterinary center and would definitely recommend ♡
Joan Markey
a year ago
Today we had to goodbye to this fabulous boy , 20+ and sassy to the end. Old age and general health that comes with age over the last 3 days made it impossible for him to stay. With the biggest bowl of whipped cream ( he had stopped eating) we let him go, the time and understanding the whole team was incredible, i must give a special thank you to Andrew the Vet who's just such special person, his kind word and time will stay with us always . Thank you team
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