Emergency Vets in Stafford

## Summary E C Straiton & Partners Ltd is a mixed veterinary practice (pets, farm animals and horses) that also advertises a 24-hour emergency team. In the latest reviews, owners most often describe thorough, unhurried consultations (for example, detailed annual vaccination checks and vets “really listening” to concerns), plus practical support outside appointments—such as being able to send photos for advice and getting guidance by phone without being pushed into a visit. Several reviews also highlight end-of-life care and continuity with named vets and nurses over longer treatment journeys. ## Services - **Routine preventive care**: annual vaccinations and annual check-ups are specifically mentioned. - **24-hour / out-of-hours emergency care**: the website states a “24-hour emergency team,” and reviewers mention the practice provides its own out-of-hours care. - **Cat-focused appointments**: a “cat clinic” on certain days where cats can be seen with **no dogs present** (mentioned as helpful for anxious cats). - **Parasite treatment**: flea and worming treatments are described, including ongoing 3‑monthly parasite control for indoor cats (as chosen by the owner). - **Medical workups and diagnosis**: one owner reports a vet immediately diagnosing **vestibular syndrome** in an elderly dog after another practice had not identified it despite extensive testing elsewhere. - **Treatment for acute illness/injury**: a kitten with a mouth ulcer was treated with **pain relief, antibiotics and antiviral medication** (as reported by the owner). - **End-of-life care**: multiple reviews mention receiving end-of-life support for dogs. ## People - **Lewis (vet)**: mentioned for kindness and for promptly diagnosing vestibular syndrome in an elderly dog when another practice had not. - **Oli/Ollie (vet)**: named as being involved “from day one” in a longer treatment course for a dog, and separately described as unhurried and thorough when treating a kitten’s mouth ulcer. - **Ed (vet)**: named alongside Ollie for thorough, unrushed care when treating a kitten with a mouth ulcer. - **Nicky (nurse) and Emma (nurse)**: specifically thanked for ongoing support during a dog’s treatment, alongside the wider nursing team. ## Reviews **Google rating: 4.8 stars from 1252 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention **thorough examinations** (including during routine vaccination visits) and vets taking time to listen. - Several reviews describe **good continuity and support over time**, naming vets and nurses involved across months of treatment. - **Out-of-hours provision** is a recurring point: reviewers value that the practice provides its **own** emergency/out-of-hours care. - Practical communication is highlighted: being able to **email photos** and get **phone advice**, and one reviewer notes they were **not pressured into unnecessary consultations**. - A few reviews reference **sensitive end-of-life care** for dogs.

## Summary Park House Veterinary Centre describes itself as an **independent, family-run** small-animal practice (cats, dogs and small mammals) with **on-site emergency consultations available 24 hours a day for registered clients**. Reviews and the clinic info suggest it’s set up for both routine care and more involved cases: owners mention **X‑rays followed by surgery** (including **cruciate ligament repair** and **BOAS surgery**), as well as **booster vaccinations with a full pre-vaccine exam**, and **microchip scanning** for a stray cat while the team contacted the owner. The practice is also listed as a **veterinary nurse training facility**. ## Services - **Small animal care** for **cats, dogs and small mammals** (website). - **Emergency consultations**: stated as **on-site 24/7 for registered clients** (website). - **Diagnostic imaging**: **X‑rays** mentioned ahead of treatment planning (review). - **Surgery**: owners specifically mention **cruciate ligament repair** and **BOAS surgery** (review). - **Vaccinations**: **booster injection** with a **thorough examination beforehand** (review). - **Microchip scanning / stray pet handling**: checked a stray cat for a microchip and contacted the owners (review). - **Second opinions and medical treatment**: “lengthy, unhurried consultations” and treatment/medication for a puppy’s infection (review). - **Euthanasia**: discussed in a negative review relating to a booked euthanasia (review). ## People - **Luke (vet)**: mentioned as seeing a dog with a hind-leg injury; the owner describes him as warm and helpful, and notes the dog responded well to him even while in pain (review). - **Nick (vet)**: repeatedly praised for explaining complex conditions clearly and for handling surgical planning/care (including cruciate ligament and BOAS surgery); another reviewer specifically thanks him for empathy and kindness (reviews). - **Dawn (vet)**: credited with doing a **thorough exam before a booster injection** and giving **informative advice** (review). ## Reviews **Google rating: 4.7 stars from 502 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Complex case work is mentioned positively**: one owner describes a pathway from hind-leg injury assessment to **X‑rays and then surgery** (cruciate ligament repair and BOAS surgery). - **Clear communication during appointments**: examples include staff explaining what was happening during a **microchip check** and a vet explaining “complex conditions in a simple manner.” - **Routine care with thorough checks**: a booster visit is described as including a **very thorough examination before vaccination**. - **A small number of serious negative experiences are also reported**: one reviewer says their cat’s condition worsened after repeated visits and they switched practices; another alleges the clinic proceeded with euthanasia of a dog they believed was healthy and describes staff as rude—these accounts conflict with many of the positive comments about care and empathy.

## Summary Shires Veterinary Practice is a long-established multi-branch clinic (the website states it has been providing veterinary care for over 70 years). It’s set up for routine care (vaccinations and preventative plans), dentistry work-ups, and handling urgent problems when owners call in. Concrete details owners mention include: - Being seen quickly for a sick cat after phoning, with the cat returning to full health. - Preventative care admin such as reminders for health checks and inoculations, plus pets receiving NexGard Spectra chews via a health plan. - Dental discussions that included scale/polish, dental X‑rays, and possible tooth removal. - Calm, patient handling for rabbits during first vaccinations, with time given to answer questions. There is also a clear note of inconsistency in experience across different vets in one detailed review, including concerns about upselling and a long wait due to an emergency case. ## Services Based on the website summary, structured clinic data, and the written reviews available: - **Emergency care:** Listed as providing emergency veterinary services (24/7 or extended hours). - **Veterinary nurse training:** Listed as a veterinary nurse training facility. - **Dentistry (cats, at least):** Scale and polish discussed; dental X‑rays mentioned; possible tooth extractions discussed if issues found; stomatitis case management discussed in one historical review (teeth removal decision-making referenced). - **Vaccinations:** Rabbit first vaccinations specifically mentioned. - **Preventative care & parasite control:** Health check and inoculation reminders mentioned; NexGard Spectra chews provided via a health plan. - **Medical treatment:** Injection and ongoing tablets prescribed for an older dog, with reported improvement. - **Cardiac investigation (mentioned as an add-on to another procedure):** A heart scan was recommended in a case where a heart murmur was noted. ## Pricing - **Dental procedure estimate (cat):** £350–£800 quoted for scale and polish including X‑rays, with possible tooth removal if issues were found (as described by one reviewer). ## People - **Amanda (vet, no longer at the practice):** Mentioned in a historical review regarding a rescue cat with severe stomatitis; the owner felt the recommendation to remove only a few teeth led to ongoing problems and additional cost later. - **Unnamed vets and staff:** Multiple reviews describe staff as “professional and helpful,” and one rabbit owner describes a vet who was friendly, answered lots of questions, and handled anxious-to-travel rabbits with time and patience. One detailed negative review describes a vet as polite, but the owner felt appointments and recommendations were financially driven and that home-care advice for dental health wasn’t offered. ## Reviews **Google rating: 4.5 stars from 130 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Fast help when pets are unwell:** One owner says their cat was dealt with very quickly after calling and recovered fully. - **Preventative-care organisation:** Reminders for health checks and inoculations are specifically mentioned, as well as receiving NexGard Spectra through a health plan. - **Good experiences with small pets:** A rabbit owner describes a calm visit for first vaccinations, with questions answered and patience for nervous travellers. - **A minority report of inconsistency and cost concerns:** One detailed 1‑star review reports a long wait due to an emergency appointment, dissatisfaction with dental recommendations and pricing (£350–£800), and concerns about inconsistent advice between vets over time; the same review also notes the vet’s polite manner.