Specialist Vets in Staffordshire

## Summary Staffordshire Vets describes itself as a small, independent (not chain-owned) family practice, and its website highlights a special interest in exotic animals (including reptiles, birds, amphibians, small mammals, and monkeys) alongside routine pet care. Reviews repeatedly echo that exotic knowledge is a real strength (e.g., reptiles and pet rats specifically mentioned), and several owners describe the team persisting with anxious or difficult-to-handle pets rather than defaulting to “just prescribing” without finding the underlying issue. Surgical care also comes up in recent reviews, including spays, hernia repair, urgent surgery, and an ear flush done after other practices reportedly couldn’t examine the dog. ## Services Based on the clinic website and the latest reviews, services mentioned include: - **Care for exotic species**: reptiles, birds, amphibians, small mammals, and monkeys (website); reviews specifically mention **reptiles** and **pet rats**. - **Vaccinations** (website). - **Neutering / spaying** (website; reviews mention **dogs spayed**). - **Diagnostics** (website; reviews describe investigations leading to identifying a problem in an anxious dog’s ear rather than only prescribing). - **Dental care** (website). - **Surgery** (website; reviews mention **hernia repair** and **urgent surgery** for a small dog). - **Ear procedures**: **ear swab** and **ear flush** described in a review. - **Emergency care**: the clinic states it provides care for emergencies (website). Also listed in the clinic data: **Veterinary Nurse Training facility**. ## People - **Dom**: named in a review as “incredible” and “so knowledgeable” when treating **pet rats**. - **Andrew & Sarah Lowe**: named in reviews; one reviewer describes the practice as owned by husband and wife Andrew & Sarah. They’re thanked for ongoing care, and another reviewer describes getting a quick appointment for a very unwell dog who improved by the next day. ## Reviews **Google rating: 4.9 stars from 86 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Exotics know-how is repeatedly called out**, including “great knowledge of reptiles” and expertise with **pet rats**. - **Owners describe persistence with anxious pets**, including successfully **swabbing an ear** and arranging an **ear flush** after other practices reportedly couldn’t handle the dog’s anxiety. - **Surgical outcomes and recovery** are mentioned positively (e.g., **spays**, **hernia repair**, and an **urgent surgery** where the pet recovered well). - **Second-opinion value** appears in one detailed account: a dog previously kept on **steroids** elsewhere was taken off them after treatment here, with the owner reporting the dog’s coat returned over a few months. - **Cost/value is referenced**, with multiple reviewers saying they were pleased with cost or describing pricing as “very fair,” particularly around urgent surgery (no specific prices stated).

## Summary Bramble and Bear Veterinary Care is a veterinary clinic that, based on its own site, offers consultations (including **at-home consultations**) and **end-of-life care**, and also functions as a **veterinary nurse training facility**. Reviews describe a practice that handles both routine and urgent presentations—examples include **overnight care for a dog with a blockage**, **support for cancer comfort care**, and a case where an **eye ulcer improved without immediate surgery** after discussing other options. Owner experiences are mostly very positive, but there is a sharp conflict around **out‑of‑hours home euthanasia**: one recent reviewer says they were refused despite believing their situation matched the clinic’s “exceptional circumstances” wording, while another reviewer describes being seen immediately and supported through an in‑practice euthanasia. ## Services - **Consultations**, including **at-home consultations** (website). - **End-of-life care**, including “put to sleep appointments” and end-of-life care plans (website; also reflected in multiple reviews describing euthanasia support). - **Hospitalisation/overnight care** (website mentions hospitalisation; review mentions a dog being kept overnight for a blockage). - **Surgery** (website lists surgery, but no specific procedures are detailed in the provided material). - Review-described case types/support: - **Gastrointestinal blockage** managed with overnight care (review). - **Cancer care aimed at keeping a dog comfortable** (review). - **Eye ulcer management**, where alternatives were tried before surgery (review). - Handling of **fearful/stressed cats** during consults (review). ## Pricing - One reviewer reports treatment was **“half the price”** compared with another vet they had used previously (no specific fees or itemised prices given). - A reviewer reports receiving payment links leading to a **£20 registration page** (context given as being told they were not accepting new clients and being placed on a waiting list). ## People - **Dr Iona**: described as “wonderful” and **very patient** with a “very fearful… spicy” rescue cat; also described as **honest** about the situation (review). - **Hannah, Matt and Anna**: named by a long-term client as early team members who provided notably compassionate care (review). - Team approach described across reviews: - **Explaining what’s happening** and **offering options without rushing decisions** (review). - **Accommodating multiple pets** in appointments (e.g., allowing an owner to bring an additional dog when worried) (review). - **Support during euthanasia**, described as professional and compassionate in at least one account (review). ## Reviews **4.8 stars from 153 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Accommodating urgent needs**: examples include seeing an unregistered older dog immediately and taking a sick puppy in “with no problem.” - **Clear communication and shared decision-making**: owners mention explanations, being given options, and not being rushed. - **End-of-life support is frequently mentioned**, including comfort-focused care and euthanasia support—though **one recent review strongly disputes the practice’s out-of-hours home euthanasia availability** and also raises concerns about unclear registration/payment communication. - **Facility feel and environment**: one owner describes the clinic as “more like a luxury spa than a vets,” and another says it feels more relaxing than a doctor’s office.

## Summary Bright Side Vets (ownership/group not stated in the information provided) is described in reviews as a practice that’s set up to reduce stress for different pets and to support owners through difficult decisions. Owners repeatedly mention practical touches like a separate waiting area for cats (including free calming wipes) and small dog “booths,” plus thoughtful bereavement support after euthanasia (paw prints, a small jar of fur, and condolence cards with seeds). Several reviewers also highlight being able to get appointments and getting clear, supportive help when seeking a second opinion or more consistent care for a senior dog. ## Services - **Care for multiple species**, specifically mentioned by owners: dogs, cats, rabbits/bunnies, and rats. - **Euthanasia and end-of-life support**: owners describe pets being put to sleep, with the clinic providing keepsakes such as **paw prints** and a **small jar of fur**, and sending **condolence cards** (including seeds to plant in memory). - **Second opinions**: one reviewer switched from another provider specifically for a second opinion for their dog and felt the vet was knowledgeable and supportive. - **Cat-friendly waiting arrangements**: multiple reviews mention a **separate cat waiting room/area**, including **free calming wipes**. - **Facilities for smaller dogs**: “little dog booths” are mentioned. - **Veterinary nurse training facility** (stated in the clinic’s structured data). ## People - **Monika (vet surgeon)**: mentioned in a review as providing a helpful second opinion for a dog; the owner felt she quickly understood the issue and explained things clearly. - **Emily**: mentioned as reassuring and accommodating during a visit for an ill dog, including being patient while the owner called a family member; described as very good with a puppy. ## Reviews **Google rating: 4.8 stars from 43 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Appointment access and time given**: owners say the team “always have time” and they can get an appointment. - **Visible cat-stress reduction**: separate cat waiting area and calming wipes are repeatedly called out as making visits easier for nervous cats. - **End-of-life care that includes keepsakes and follow-up**: paw prints, a small jar of fur, and condolence cards (with seeds) are mentioned after pets were euthanised. - **Support for small pets as well as dogs/cats**: specific positive experiences are described with rabbits/bunnies and a rat. - **Value vs other clinics**: a couple of reviewers describe treatment as cheaper/more reasonably priced than alternatives (no specific prices given).

## Summary E C Straiton & Partners Ltd is a mixed veterinary practice (pets, farm animals and horses) that also advertises a 24-hour emergency team. In the latest reviews, owners most often describe thorough, unhurried consultations (for example, detailed annual vaccination checks and vets “really listening” to concerns), plus practical support outside appointments—such as being able to send photos for advice and getting guidance by phone without being pushed into a visit. Several reviews also highlight end-of-life care and continuity with named vets and nurses over longer treatment journeys. ## Services - **Routine preventive care**: annual vaccinations and annual check-ups are specifically mentioned. - **24-hour / out-of-hours emergency care**: the website states a “24-hour emergency team,” and reviewers mention the practice provides its own out-of-hours care. - **Cat-focused appointments**: a “cat clinic” on certain days where cats can be seen with **no dogs present** (mentioned as helpful for anxious cats). - **Parasite treatment**: flea and worming treatments are described, including ongoing 3‑monthly parasite control for indoor cats (as chosen by the owner). - **Medical workups and diagnosis**: one owner reports a vet immediately diagnosing **vestibular syndrome** in an elderly dog after another practice had not identified it despite extensive testing elsewhere. - **Treatment for acute illness/injury**: a kitten with a mouth ulcer was treated with **pain relief, antibiotics and antiviral medication** (as reported by the owner). - **End-of-life care**: multiple reviews mention receiving end-of-life support for dogs. ## People - **Lewis (vet)**: mentioned for kindness and for promptly diagnosing vestibular syndrome in an elderly dog when another practice had not. - **Oli/Ollie (vet)**: named as being involved “from day one” in a longer treatment course for a dog, and separately described as unhurried and thorough when treating a kitten’s mouth ulcer. - **Ed (vet)**: named alongside Ollie for thorough, unrushed care when treating a kitten with a mouth ulcer. - **Nicky (nurse) and Emma (nurse)**: specifically thanked for ongoing support during a dog’s treatment, alongside the wider nursing team. ## Reviews **Google rating: 4.8 stars from 1252 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention **thorough examinations** (including during routine vaccination visits) and vets taking time to listen. - Several reviews describe **good continuity and support over time**, naming vets and nurses involved across months of treatment. - **Out-of-hours provision** is a recurring point: reviewers value that the practice provides its **own** emergency/out-of-hours care. - Practical communication is highlighted: being able to **email photos** and get **phone advice**, and one reviewer notes they were **not pressured into unnecessary consultations**. - A few reviews reference **sensitive end-of-life care** for dogs.

## Summary Pool House Veterinary Group describes itself as a long-established practice (over 150 years) with an RCVS-accredited Tier 3 hospital and access to advanced facilities such as MRI scanning, with 24-hour emergency availability at its hospital. Reviews focus heavily on small-animal care (dogs), particularly handling nervous/rescue dogs and taking time to explain results and options. Concrete details mentioned by owners include: vets talking through blood test results in plain language; a “very thorough examination” followed by discussion of treatment options; appointments “ran to time”; and a recommended “Health Plan” (details not provided in the sources available). There’s also a clear split in views on cost—one reviewer found treatment “very expensive,” while another felt care was “value for money.” ## Services - Routine preventative care is referenced in reviews, including yearly vaccinations (“yearly shots and checkup”) and care “from first vaccination through to old age” (website). - Diagnostic discussion is referenced in reviews, including explanation of blood results and medical conditions/treatment plans in understandable terms. - Advanced facilities are stated on the website, including MRI scans. - Emergency care: the group states its hospital is open 24 hours a day for emergencies (website). - Equine: the website lists **Equine Surgery** as a specialty and describes an equine practice led by a European Specialist in Equine Surgery (no further detail provided in the available summary). ## People - **Ian (vet)** is repeatedly named for carrying out a “very thorough examination” and then spending time talking through options, with owners noting appointments ran on time. - Multiple reviews highlight vets and nurses adjusting their approach for nervous/rescue dogs—e.g., using the dogs’ names and taking time to build trust, and staying calm to put anxious dogs at ease. - Reception team is described as friendly, efficient, and informative (e.g., keeping owners updated and helping them understand results and decisions). ## Reviews **Google rating: 4.8 stars from 112 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Handling nervous dogs is a repeated theme: owners mention calm manner, gentleness, and deliberate trust-building (especially with rescue dogs). - Communication and explanation: reviewers describe clear walk-throughs of blood results, conditions, and treatment options so they can make decisions. - Service experience: comments include being accommodating and having appointments that “ran to time.” - Cost/value is mixed: one reviewer calls treatment “very expensive,” while another explicitly describes the care as “value for money.”