Pool House Veterinary Hospital – Vets in Lichfield
Clinic Overview
Pool House Veterinary Hospital in Lichfield is part of the Pool House Veterinary Group and is owned by IVC Evidensia. It is an RCVS-accredited Tier 3 hospital with modern facilities including MRI, set up for both routine procedures and urgent out-of-hours cases. Recent feedback continues to highlight fast emergency access, clear communication, and supportive handling during stressful situations, from surgery and seizures to end-of-life care.
Pool House Veterinary Hospital in Lichfield is part of the Pool House Veterinary Group and is owned by IVC Evidensia. It is an RCVS-accredited Tier 3 hospital with modern facilities including MRI, set up for both routine procedures and urgent out-of-hours cases. Recent feedback continues to highlight fast emergency access, clear communication, and supportive handling during stressful situations, from surgery and seizures to end-of-life care.
Services
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24-hour emergency and urgent care
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The hospital is open 24 hours for emergencies.
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Recent reviews describe pets being seen out of hours, including at 9pm, on Sunday mornings, and in the early hours, with prompt admission and rapid triage when needed.
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Surgery
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Routine procedures including dog and cat neutering.
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Emergency surgery, with recent examples including treatment after a serious injury and an ear operation.
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Equine surgery is listed as a specialty.
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Diagnostics and hospital facilities
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MRI is listed on the website.
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Reviews also mention x-rays during emergency assessment and a hospital setup with multiple rooms/private rooms for urgent cases.
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Behaviour and nervous-pet handling
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Owners describe staff calmly managing a stressed dog having seizures and being patient with a semi-feral cat during neutering.
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Aftercare and support
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Reviews mention clear discharge advice after surgery, follow-up communication straight after procedures, help with insurance paperwork, and sensitive end-of-life support.
Pricing
No published pricing information is currently available for this clinic, though one recent reviewer described it as pricey.
People
- •Harvey (vet): Praised in a recent emergency appointment review for great care.
- •Magda (vet): Named in a neutering review; explained the procedure clearly from start to finish and phoned straight after surgery to reassure the owner that their dog was awake.
- •Ellen (veterinary nurse): Mentioned in the same review for thorough discharge advice and supportive recovery guidance.
Reviews
Google rating: 4.6 stars from 868 reviews.
Recent feedback commonly highlights
- •Strong out-of-hours emergency care: owners describe quick help for urgent problems including injuries, seizures, and late-night emergency visits.
- •Calm, efficient handling in stressful situations: reviews mention staff moving quickly when pets became unwell on site, using private rooms, and helping nervous or difficult-to-handle animals settle.
- •Clear communication and practical support: owners praise being kept informed about treatment plans, receiving prompt post-op updates, and getting help with insurance paperwork.
- •Compassionate overall care: recent reviews include praise for advice, general kindness from the team, and sensitive support when saying goodbye to a pet.
