Pool House Veterinary Hospital – Vets in Lichfield
Clinic Overview
Pool House Veterinary Hospital in Lichfield is part of the Pool House Veterinary Group and is owned by IVC Evidensia. It remains an RCVS-accredited Tier 3 hospital with facilities including MRI, set up for both routine procedures and urgent out-of-hours cases. Recent feedback strongly centres on fast emergency access, calm handling, and kind support during difficult situations, including injuries, seizures, and end-of-life care.
Services
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24-hour emergency and urgent care
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The hospital is open 24 hours for emergencies.
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Recent reviews describe pets being seen out of hours on Sunday mornings, at 9pm, and late on a Saturday night, with prompt admission and quick attention when needed.
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Surgery
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Routine procedures including dog and cat neutering.
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Emergency surgery, with review examples including treatment after a serious injury and an ear operation.
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Equine surgery is listed as a specialty.
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Diagnostics and hospital facilities
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MRI is listed on the website.
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Reviews also mention x-rays during emergency assessment, followed in one case by an immediate referral after a road traffic accident.
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Owners describe a large hospital setup with multiple rooms, including private rooms used during urgent cases.
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Handling, aftercare, and support
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Reviews mention calm handling of stressed or unwell pets, including a dog having seizures and a semi-feral cat during neutering.
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Owners also highlight clear discharge advice, prompt post-op updates, help with insurance paperwork, and sensitive end-of-life support.
Pricing
No published pricing information is currently available for this clinic.
People
- •Harvey (vet): Praised in an emergency appointment review for great care.
- •Magda (vet): Named in a neutering review for explaining the procedure clearly and phoning after surgery to reassure the owner.
- •Ellen (veterinary nurse): Mentioned for thorough discharge advice and supportive recovery guidance.
- •Recent reviews also praise the wider team, including reception and nursing staff, for quick responses in emergencies and kind support at difficult appointments.
Reviews
Google rating: 4.6 stars from 930 reviews.
Recent reviews commonly mention
- •Strong emergency and out-of-hours care: owners describe quick help for urgent problems including injuries, seizures, and late-night or weekend emergencies.
- •Kind, compassionate support: several reviews praise the team’s manner during stressful situations, including final goodbyes and emergency visits while away from home.
- •Efficient treatment and clear next steps: feedback mentions prompt attention, immediate referral after imaging when needed, and good communication about treatment plans.
- •Consistently positive overall experiences: reviews frequently describe the team as attentive, helpful, and reassuring, with one reviewer also commenting that the clinic felt pricey.
