Hillman Vets - Britannia Park | Vets in Lichfield, Staffordshire

Hillman Vets – Britannia Park in Lichfield offers routine appointments alongside more involved surgical care, with emergency veterinary services listed in the clinic information. Recent customer feedback covers everything from cat urine testing and kitten spaying to BOAS surgery and treatment after a road traffic accident requiring leg amputation. Reviews most often highlight clear communication, supportive reception staff, and a calm approach with nervous dogs.

Services

•Routine appointments and general veterinary care, including consultations and follow-up advice for ongoing health concerns.
•Emergency veterinary services, listed in the clinic information.
•Surgery, with recent examples including kitten spaying, BOAS surgery, and trauma-related surgery following a car accident, including leg amputation.
•Diagnostics, including in-clinic urine testing for cats.
•Support for anxious or nervous pets, with several owners describing staff taking extra time to help dogs settle before checks or procedures.
•Ongoing care and advice, including one long-term owner crediting Antonio with helping them keep a rescue dog in the home rather than returning to a shelter.

Pricing

No published pricing information is currently available for this clinic.

People

•Alberto (vet): praised for detailed explanations around surgery, a calm manner with nervous dogs, and neat surgical work on a kitten spay.
•Antonio: warmly mentioned by a long-term client for care and advice that helped with a rescue dog.
•Max and Rachel (reception team): highlighted for being welcoming and supportive, especially when a nervous dog came in for surgery.
•Helena and Natalie (nurses): thanked for confidently handling an anxious, wriggly dog.
•The wider team is regularly described as friendly, efficient, and good at answering questions without making owners feel rushed.

Reviews

Hillman Vets – Britannia Park has a 4.7/5 Google rating from 238 reviews.

•Many recent reviewers describe the team as warm, caring, and easy to deal with, with praise for friendly phone manner, helpful reception staff, and a welcoming atmosphere at the clinic.
•Surgical care is a recurring strength in reviews, including BOAS surgery, kitten spaying, and major treatment after a road traffic accident. Owners mention clear explanations and updates during treatment.
•Several owners say the team are especially good with nervous or uneasy dogs, taking time to calm them before examinations or procedures.
•A smaller number of reviews raise concerns about cost transparency and high fees, and one long-term client reported losing confidence after a visit where they felt their dog was not handled well.

Reviews for Hillman Vets - Britannia Park

Note: Showing the 10 most recent Google reviews out of 238 we track in total. Recent reviews may not be representative of overall sentiment.

Sue Hodges

1 month ago

I took my kitten for spaying. Thanks to Alberto the incision was incredibly small and neat which made recovery really easy and straightforward. With pain relief she never showed any interest in the wound so clearly not in any pain. Great job. Thank you.

Lindsay Wakefield (Lindsay)

4 months ago

Christine Palmer

Very satisfied with efficiency and pleasantness thanking you Chris

Emily Arnold

5 months ago

We switched vets last year to Hillmans and they really are the best practice. All the staff are brilliant with the dogs we've taken there and so caring and compassionate. They're monthly plan is such good value as well.

Emilia

We have been coming to this surgery for years and were always very happy with the care and attention they gave our dogs. Antonio has saved our rescue from going back to the shelter with his care and advice and i will be forever grateful. On this ocassion however, I must say, the visit has left me deflated and confused. We have seen very knolwagable vet who has given us a lot of confusing informations but has absolutly no idea how to handle an animal! When you have a playful dog, who is on the floor on his back, ready for a fuss, you dont put your hands in his mouth! Unless you are ready to be mouthed. Exited dog needs a quiet and sturdy approach not a nuzzle. Scared vet is not a good vet in my book. This visit has complely changed my mind and i have lost confidence in the practice so we will go somwhere else where they know how to handle an animal as well as treat it.

Jodie Bateman

7 months ago

Clean vets, reception staff and vet seem friendly enough but the prices are extortionate. £68 for a consultation is very very expensive, then to test a urine sample from my cat it was £45 on top of that.. I had already done a urine test at home for my cat which deemed the same results and it was £7.99 from an online pet shop. Wasn't advised of the cost of the consultation until I was in the vet and my cat was on the table. Used to pay £35 per consultation at my old vets in Wolverhampton so nearly double the price was a shock to me!

John Ashe

9 months ago

I can't recommend Hillmans Vets in Lichfield enough. Every time I call, the staff answer the phone professionally yet in a warm and friendly manner. I never feel like a nuisance when I call with questions or concerns about our little fur baby. They genuinely listen to what I have to say and are always responsive and helpful, whether it's scheduling an appointment or offering advice about Toby’s health. When we visit the clinic, we are always greeted with a warm and welcoming atmosphere. The team makes a real fuss of Toby and ensures that I’m comfortable and well looked after throughout our visit. It’s clear that the whole team cares deeply about the pets and their owners, and their dedication truly shines through. We greatly appreciate the care and kindness we receive each time we visit. Hillmans Vets is a wonderful practice, and I’m grateful for the consistent top-quality care and friendly service. Thank you to everyone there for making every visit a positive experience!

SASHA Woodward

The staff at Hillman vets Lichfield have been incredibly loving to my frenchie willow who was in for boas surgery today. She is a very nervous and anxious frenchie but max and Rachel the reception team were great from the time we walked through the door the nurses Helena and Natalie had there worked cut out with willow as she wiggles everywhere but soon had her under control Alberto the vet very reassuring about the surgery discussed everything in detail and performed the surgery even took the time to get on the floor with her to calm her down at her pre op. What a team!! I wouldn’t go anywhere else as they understand how to deal with a very nervous frenchie and also put the owners at ease. Thanks to a great team and looking after my fur baby! Sasha and Ricardo xx

Sophie Milward

10 months ago

We moved around often for work so change vets often, which means my dog is always a bit uneasy when entering a new vets. This practise is honestly the best we have used so far (and my dog is 12), the reception team are polite and friendly and the vet himself is honestly a joy to see around animals - immediately puts my dog at ease and gives him attention/fuss before doing any checks or treatment. Definitely recommend for anyone looking for their new practise for their furry friend!

Hillman Vets - Britannia Park