Dog and surprised woman

Hillman Vets - Britannia Park

#3 Vet in Lichfield, Staffordshire

4.7
Independent Clinic

Hillman Vets - Britannia Park – Vets in Lichfield

Updated January 2026
Independent Clinic

Clinic Overview

Hillman Vets – Britannia Park offers routine appointments alongside more complex surgical care, with emergency veterinary services listed in the clinic data. Recent reviews describe everything from diagnostics (cat urine testing) through to major procedures (BOAS surgery and leg amputation after a road traffic accident). Owners frequently mention strong communication—such as being phoned with updates during surgery—and staff taking time to calm and handle nervous dogs (including getting down on the floor with an anxious dog pre-op). A small number of reviews raise concerns about cost transparency and one owner reports losing confidence after a vet’s handling of an excited, playful dog.

Services

  • Emergency veterinary services (listed in the clinic data).
  • Consultations (consult fee discussed in reviews).
  • BOAS surgery (mentioned by an owner whose dog had the procedure).
  • Surgical treatment following a car accident, including leg amputation (owner describes a two-week treatment journey and surgery updates).
  • Diagnostic urine testing for cats (urine sample tested in-clinic, per review).
  • Advice and ongoing care for a rescue dog (owner credits “Antonio” with care and advice that prevented the dog returning to a shelter).

Pricing

  • Consultation: £68 (reported by a reviewer).
  • Urine sample testing: £45 on top of the consultation (reported by a reviewer).
  • A “monthly plan” is mentioned as “good value,” but no price or inclusions are provided in the reviews we have.

People

  • Alberto (vet): described as “very reassuring,” discussing BOAS surgery “in detail,” and taking time pre-op to calm a nervous dog by getting down on the floor with her.
  • Antonio: credited by one long-term client with care and advice that helped keep a rescue dog from returning to a shelter.
  • Max and Rachel (reception team): mentioned by name as being supportive from arrival, particularly with a nervous dog coming in for surgery.
  • Helena and Natalie (nurses): noted for confidently handling a very wriggly, anxious dog and getting her “under control.”
  • Communication style is a recurring theme: one owner says the team “genuinely listen,” answer questions without making them feel like a nuisance, and are responsive when scheduling or discussing health concerns.

Reviews

4.7 stars from 237 reviews.

  • Communication during serious treatment: one owner describes being phoned throughout surgery with updates and “what else they had found,” and feeling supported through a multi-week amputation journey.
  • Handling anxious or nervous dogs: multiple owners mention staff helping nervous dogs settle before exams or procedures; one BOAS-surgery review highlights detailed explanations and calming, hands-on reassurance.
  • Front-desk experience: several reviews mention efficient, pleasant reception and helpful responses to questions.
  • Cost concerns and upfront pricing: one reviewer describes the consultation fee (£68) and urine test (£45) as “extortionate,” and says they weren’t told the consult cost until their cat was already on the table.
  • Conflicting experiences with animal handling: one long-term client praises past care but reports a recent visit where they felt the vet didn’t know how to handle an excited dog, leaving them “deflated and confused” and deciding to go elsewhere.

Special Services

Emergency Services

Location

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