Grange Hill Veterinary Centre

- Many owners describe a friendly, caring atmosphere, with warm welcomes from reception and pets handled in a calm, patient way. - Several reviews mention pets feeling less anxious during visits, including nervous or very boisterous dogs being settled well by the team. - End-of-life care is a repeated strength, with compassionate communication and a separate private area helping families through euthanasia appointments.

Grange Hill Veterinary Centre in Lichfield is part of IVC Evidensia. It offers a broad small-animal service, including routine care, diagnostics, surgery, hospitalisation and support for some exotic species. Recent feedback often highlights calm handling, unrushed appointments and clear explanations of treatment options and costs, alongside compassionate end-of-life care with a separate private area. A small number of reviews mention inconsistent reception experiences, including one complaint about a weekend new-patient call.

Services

•Routine veterinary care including consultations, complex examinations, vaccinations, nurse clinics and pet wellness screening.
•Surgery, dentistry, diagnostic imaging, laboratory testing and hospitalisation, with separate dog and cat wards.
•Behaviour and longer-term support including feline behaviour advice and weight management clinics.
•Emergency care is listed by the clinic, and reviews also mention thoughtful end-of-life support, including euthanasia arranged in a separate private area.
•The clinic lists care for cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes, reptiles and birds.
•A Veterinary Nurse Training facility is also listed in the clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Emily Holmes (vet): praised for being well prepared, keeping up with case notes, listening carefully, explaining options and costs clearly, and providing continuity of care.
•Sally (reception): mentioned positively for handling an end-of-life call and appointment sensitively at a very difficult time.
•Reviews also speak well of the wider team, with vets, nurses and reception staff often described as friendly, caring and good at keeping anxious or boisterous pets calm.

Reviews

Google rating: 4.7/5 from 271 reviews. Recent feedback is largely very positive, with a few complaints alongside the stronger overall pattern.

•Many owners describe a friendly, caring atmosphere, with warm welcomes from reception and pets handled in a calm, patient way.
•Several reviews mention pets feeling less anxious during visits, including nervous or very boisterous dogs being settled well by the team.
•End-of-life care is a repeated strength, with compassionate communication and a separate private area helping families through euthanasia appointments.
•The main negative theme is reception inconsistency: one review describes a rude phone interaction and refusal to see a new patient over a weekend, while another says reception can sometimes seem flustered.

Reviews for Grange Hill Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 271 we track in total. Recent reviews may not be representative of overall sentiment.

Sarah Kendall

2 months ago

Patricia Kimberley

3 months ago

Friendly and caring staff very understanding of the needs of both owners and pets Plenty of parking and a warm welcome from the reception staff Would definitely recommend

Andrew Witts

Terrible service. Our belgian mallinois has a paw injury and we called Grange vets stating as he is in pain and given the breed he is likely to be aggresive and would benefit from being sedated outside. The receptionist was very rude and said they will "check with the vet", cut the phone off so we had to call back and their response was "we won't be admitting new patients this weekend so would need to be registered on Monday". This was just a way of not caring for our dog without saying no. We do not recommend these vets at all.

Phil Beswick

4 months ago

I honestly can't fault the practice, their work is very professional in such a small space, pity it's not somewhat bigger.

Paul B

Very good with your pets, keeps them calm, looks after them well. Receptionist sometimes gets in a tizzy

rebecca Kerry

5 months ago

Very friendly relaxed environment. Very knowledgeable and helpful staff. My dog had a very calm and happy experience and was not anxious.

Andrew Rumney

7 months ago

From experience the vet/nurses/receptionist etc are great people. My Tacco past away on Saturday, they had for years looked after him. This was a terrible thing to go thru but they made it the best it could be. The use of a separate part of the house for his passing, made for us, I little more bearable. I could not thank them enough.

Lauren Norman

9 months ago

Grange Hill, and in particular Dr Emily Holmes, have been wonderful at providing great care for our cat, Stanley. He’s unfortunately been a bit of a regular at the vets, but Emily and the rest of the team have been amazing. Emily really cares about the pets and it shows in the way she’s always up to date on their notes, takes the time to listen to the owners, and gives them lots of love when they’re sat on the table being examined. I’ve never felt rushed during appointments and the options (along with costs) have always been clearly explained to me. There was great continuity of care, even when Stanley had to attend a specialist vet. We’re moving away so sadly need to change vet practice, and I can only hope the new vet team are as great as Grange Hill!

Laura Ash

11 months ago

I'm not normally one to leave a review however, the professionalism, compassion and empathy that I received on my visit yesterday was unmatched. Unfortunately, my family pet of 20 years had to be put to sleep but Sally on reception managed the phone call and appointment process extremely well in such a stressful time, and Emily the vet is an absolute asset to not only the company but the veterinary register! Would recommend to anyone (and that's coming from a vet nurse herself)

Alison Coates

1 year ago

Have a very big bouncy Staffordshire bull terrier, I was honestly dreading going with him as he so boisterous and just wants to love everyone. The staff welcomed him and put my concerns to rest. The vet he saw was very patient and calm with him .