Featured Clinic Overview
## Summary E C Straiton & Partners Ltd is a mixed veterinary practice (pets, farm animals and horses) that also advertises a 24-hour emergency team. In the latest reviews, owners most often describe thorough, unhurried consultations (for example, detailed annual vaccination checks and vets “really listening” to concerns), plus practical support outside appointments—such as being able to send photos for advice and getting guidance by phone without being pushed into a visit. Several reviews also highlight end-of-life care and continuity with named vets and nurses over longer treatment journeys. ## Services - Routine preventive care: annual vaccinations and annual check-ups are specifically mentioned. - 24-hour / out-of-hours emergency care: the website states a “24-hour emergency team,” and reviewers mention the practice provides its own out-of-hours care. - Cat-focused appointments: a “cat clinic” on certain days where cats can be seen with no dogs present (mentioned as helpful for anxious cats). - Parasite treatment: flea and worming treatments are described, including ongoing 3‑monthly parasite control for indoor cats (as chosen by the owner). - Medical workups and diagnosis: one owner reports a vet immediately diagnosing vestibular syndrome in an elderly dog after another practice had not identified it despite extensive testing elsewhere. - Treatment for acute illness/injury: a kitten with a mouth ulcer was treated with pain relief, antibiotics and antiviral medication (as reported by the owner). - End-of-life care: multiple reviews mention receiving end-of-life support for dogs. ## People - Lewis (vet): mentioned for kindness and for promptly diagnosing vestibular syndrome in an elderly dog when another practice had not. - Oli/Ollie (vet): named as being involved “from day one” in a longer treatment course for a dog, and separately described as unhurried and thorough when treating a kitten’s mouth ulcer. - Ed (vet): named alongside Ollie for thorough, unrushed care when treating a kitten with a mouth ulcer. - Nicky (nurse) and Emma (nurse): specifically thanked for ongoing support during a dog’s treatment, alongside the wider nursing team. ## Reviews Google rating: 4.8 stars from 1252 reviews. Themes below are drawn from the latest written reviews available to us. - Owners repeatedly mention thorough examinations (including during routine vaccination visits) and vets taking time to listen. - Several reviews describe good continuity and support over time, naming vets and nurses involved across months of treatment. - Out-of-hours provision is a recurring point: reviewers value that the practice provides its own emergency/out-of-hours care. - Practical communication is highlighted: being able to email photos and get phone advice, and one reviewer notes they were not pressured into unnecessary consultations. - A few reviews reference sensitive end-of-life care for dogs.
Showing 1-10 of 28 clinics
Pool House Veterinary Hospital is part of the Pool House Veterinary Group and operates as an RCVS-accredited Tier 3 hospital with modern facilities, including MRI. It’s set up for both routine procedures and urgent, out-of-hours cases: reviews describe pets being seen late at night and in the early hours, with rapid triage into a private room and vets/nurses on hand. Recent owners also mention proactive communication (a call straight after surgery to confirm their dog was awake) and detailed discharge advice after procedures like neutering, alongside sensitive support during end-of-life appointments.
Pool House Veterinary Hospital is part of the Pool House Veterinary Group and operates as an RCVS-accredited Tier 3 hospital with modern facilities, including MRI. It’s set up for both routine procedures and urgent, out-of-hours cases: reviews describe pets being seen late at night and in the early hours, with rapid triage into a private room and vets/nurses on hand. Recent owners also mention proactive communication (a call straight after surgery to confirm their dog was awake) and detailed discharge advice after procedures like neutering, alongside sensitive support during end-of-life appointments.
Park House Veterinary Centre describes itself as an independent, family-run small-animal practice (cats, dogs and small mammals) with on-site emergency consultations available 24 hours a day for registered clients. Reviews and the clinic info suggest it’s set up for both routine care and more involved cases: owners mention X‑rays followed by surgery (including cruciate ligament repair and BOAS surgery), as well as booster vaccinations with a full pre-vaccine exam, and microchip scanning for a stray cat while the team contacted the owner. The practice is also listed as a veterinary nurse training facility.
Park House Veterinary Centre describes itself as an independent, family-run small-animal practice (cats, dogs and small mammals) with on-site emergency consultations available 24 hours a day for registered clients. Reviews and the clinic info suggest it’s set up for both routine care and more involved cases: owners mention X‑rays followed by surgery (including cruciate ligament repair and BOAS surgery), as well as booster vaccinations with a full pre-vaccine exam, and microchip scanning for a stray cat while the team contacted the owner. The practice is also listed as a veterinary nurse training facility.
Our Score (87/100)
Churnet Valley Veterinary Clinic Ltd describes itself as an independent small‑animal practice, established in early 2000 by Pat Kinch, and it is also a veterinary nurse training practice. Based on its website and recent reviews, the clinic appears set up for routine preventive care (vaccinations, worming, microchipping, wellness exams) as well as surgery and emergency care, with owners giving specific examples including dental work (10 teeth removed) and treatment for a ruptured cruciate ligament. Reviewers repeatedly mention being seen quickly, having care tailored to the pet, and receiving direct, clear advice from Pat.
Churnet Valley Veterinary Clinic Ltd describes itself as an independent small‑animal practice, established in early 2000 by Pat Kinch, and it is also a veterinary nurse training practice. Based on its website and recent reviews, the clinic appears set up for routine preventive care (vaccinations, worming, microchipping, wellness exams) as well as surgery and emergency care, with owners giving specific examples including dental work (10 teeth removed) and treatment for a ruptured cruciate ligament. Reviewers repeatedly mention being seen quickly, having care tailored to the pet, and receiving direct, clear advice from Pat.
Grange Hill Veterinary Centre
Lichfield
Our Score (86/100)
Grange Hill Veterinary Centre is an RCVS Cat Friendly Clinic with separate dog and cat wards, and it treats a wide range of species (from cats and dogs to small mammals, birds and reptiles). The practice offers routine care plus in-house diagnostics (imaging and lab testing), hospitalisation, dentistry and surgery, and it states it provides emergency care. From the latest reviews, owners frequently describe calm handling of anxious or boisterous dogs and unrushed appointments where options and costs are explained clearly. End-of-life care is mentioned repeatedly, including use of a separate area for euthanasia to give families privacy. One recent review reports the practice would not accept a new patient at a weekend for a painful paw injury and describes the phone call as rude, which conflicts with many other reports of supportive reception staff.
Grange Hill Veterinary Centre is an RCVS Cat Friendly Clinic with separate dog and cat wards, and it treats a wide range of species (from cats and dogs to small mammals, birds and reptiles). The practice offers routine care plus in-house diagnostics (imaging and lab testing), hospitalisation, dentistry and surgery, and it states it provides emergency care. From the latest reviews, owners frequently describe calm handling of anxious or boisterous dogs and unrushed appointments where options and costs are explained clearly. End-of-life care is mentioned repeatedly, including use of a separate area for euthanasia to give families privacy. One recent review reports the practice would not accept a new patient at a weekend for a painful paw injury and describes the phone call as rude, which conflicts with many other reports of supportive reception staff.
Staffordshire Vets
Newcastle-under-Lyme
Our Score (85/100)
Staffordshire Vets describes itself as a small, independent (not chain-owned) family practice, and its website highlights a special interest in exotic animals (including reptiles, birds, amphibians, small mammals, and monkeys) alongside routine pet care. Reviews repeatedly echo that exotic knowledge is a real strength (e.g., reptiles and pet rats specifically mentioned), and several owners describe the team persisting with anxious or difficult-to-handle pets rather than defaulting to “just prescribing” without finding the underlying issue. Surgical care also comes up in recent reviews, including spays, hernia repair, urgent surgery, and an ear flush done after other practices reportedly couldn’t examine the dog.
Staffordshire Vets describes itself as a small, independent (not chain-owned) family practice, and its website highlights a special interest in exotic animals (including reptiles, birds, amphibians, small mammals, and monkeys) alongside routine pet care. Reviews repeatedly echo that exotic knowledge is a real strength (e.g., reptiles and pet rats specifically mentioned), and several owners describe the team persisting with anxious or difficult-to-handle pets rather than defaulting to “just prescribing” without finding the underlying issue. Surgical care also comes up in recent reviews, including spays, hernia repair, urgent surgery, and an ear flush done after other practices reportedly couldn’t examine the dog.
Our Score (82/100)
Stone Veterinary Centre is described by one reviewer as an independent practice. From the information available, it appears set up for routine care (check-ups and boosters) as well as more sensitive appointments, with multiple reviews highlighting efforts to reduce stress for anxious or reactive pets and to support owners through end-of-life care. The clinic is also listed as a veterinary nurse training facility. Concrete examples from reviews include: a vet meeting an anxious dog in the car park to make vaccination less stressful; “reasonable adjustments” for a reactive dog during appointments; and a cat euthanasia handled with empathy and respect, with owners offered options and indicative prices to choose from without judgement.
Stone Veterinary Centre is described by one reviewer as an independent practice. From the information available, it appears set up for routine care (check-ups and boosters) as well as more sensitive appointments, with multiple reviews highlighting efforts to reduce stress for anxious or reactive pets and to support owners through end-of-life care. The clinic is also listed as a veterinary nurse training facility. Concrete examples from reviews include: a vet meeting an anxious dog in the car park to make vaccination less stressful; “reasonable adjustments” for a reactive dog during appointments; and a cat euthanasia handled with empathy and respect, with owners offered options and indicative prices to choose from without judgement.
The Glenthorne Veterinary Group
Uttoxeter
Our Score (82/100)
The Glenthorne Veterinary Group is an RCVS-accredited practice that advertises 24-hour care, with services including diagnostic imaging and nurse consultations. Reviews suggest the clinic is set up for a mix of routine care and urgent issues—examples include fitting in a last-minute Saturday appointment for a sick kitten, giving an anti-inflammatory injection after a foot injury, and providing phone advice for a constipated cat while the owner was travelling. Ownership status isn’t clearly stated in the information provided; one recent reviewer says the practice has “lost its homely caring touch due to corporatisation,” while other reviews describe consistently good care. Concrete specifics mentioned by owners include: - Same-day/short-notice appointments (including a Saturday slot). - Clear explanations of medicines and costs during the visit (reported by one reviewer). - Use for rabbits/bunnies as well as cats and dogs, with repeat visits for rabbits noted. - A pet health care plan referenced by multiple owners as a way to manage costs.
The Glenthorne Veterinary Group is an RCVS-accredited practice that advertises 24-hour care, with services including diagnostic imaging and nurse consultations. Reviews suggest the clinic is set up for a mix of routine care and urgent issues—examples include fitting in a last-minute Saturday appointment for a sick kitten, giving an anti-inflammatory injection after a foot injury, and providing phone advice for a constipated cat while the owner was travelling. Ownership status isn’t clearly stated in the information provided; one recent reviewer says the practice has “lost its homely caring touch due to corporatisation,” while other reviews describe consistently good care. Concrete specifics mentioned by owners include: - Same-day/short-notice appointments (including a Saturday slot). - Clear explanations of medicines and costs during the visit (reported by one reviewer). - Use for rabbits/bunnies as well as cats and dogs, with repeat visits for rabbits noted. - A pet health care plan referenced by multiple owners as a way to manage costs.
Number 1 Vets Ltd
Rugeley
Our Score (82/100)
Number 1 Vets Ltd is described on its website as an independent, privately run small‑animal practice, opened in August 2011 by James Cadwallader (BVSc MRCVS). It states it treats dogs, cats, exotic animals and rodents, and has separate dog/cat seating plus dog, cat, exotic and isolation wards. Based on the latest reviews, the practice appears set up for both routine care and urgent, hands‑on cases: one owner says their dog was taken straight in after an attack and operated on, with check‑ups afterwards, and another describes being seen within an hour when their dog collapsed (despite not being a client at the time). Reviews also show a clear split in experience around communication, including one account of a cold, transactional phone response when requesting euthanasia, and another review alleging refusal of long‑term medication without an in‑person visit.
Number 1 Vets Ltd is described on its website as an independent, privately run small‑animal practice, opened in August 2011 by James Cadwallader (BVSc MRCVS). It states it treats dogs, cats, exotic animals and rodents, and has separate dog/cat seating plus dog, cat, exotic and isolation wards. Based on the latest reviews, the practice appears set up for both routine care and urgent, hands‑on cases: one owner says their dog was taken straight in after an attack and operated on, with check‑ups afterwards, and another describes being seen within an hour when their dog collapsed (despite not being a client at the time). Reviews also show a clear split in experience around communication, including one account of a cold, transactional phone response when requesting euthanasia, and another review alleging refusal of long‑term medication without an in‑person visit.
Charter Veterinary Surgeons
Newcastle-under-Lyme
Our Score (82/100)
Charter Veterinary Surgeons is set up for routine preventive care (check-ups, vaccinations/boosters) as well as surgical work (spaying is specifically mentioned), with owners also describing practical handling for nervous or reactive pets. The clinic is also listed as a veterinary nurse training facility and as providing emergency veterinary services (24/7 or extended hours). Across recent reviews, owners highlight concrete touches such as being fitted in despite arriving late for an appointment, medications being sorted at the same visit as vaccinations, and staff managing reactive dogs by calling them straight into a consulting room rather than waiting around other dogs. One longer-term review also describes follow-up phone calls and clear explanations after a spay procedure.
Charter Veterinary Surgeons is set up for routine preventive care (check-ups, vaccinations/boosters) as well as surgical work (spaying is specifically mentioned), with owners also describing practical handling for nervous or reactive pets. The clinic is also listed as a veterinary nurse training facility and as providing emergency veterinary services (24/7 or extended hours). Across recent reviews, owners highlight concrete touches such as being fitted in despite arriving late for an appointment, medications being sorted at the same visit as vaccinations, and staff managing reactive dogs by calling them straight into a consulting room rather than waiting around other dogs. One longer-term review also describes follow-up phone calls and clear explanations after a spay procedure.